Decision search
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Birmingham City Council (24 020 168)
Statement Upheld Assessment and care plan 29-Jun-2026
Summary: Ms X complained about a delay in reinstating direct payments and providing care, and a delay in making adaptations to her home that were required as a result of a disability. She also complained about the Council not sharing documents and keeping her up to date appropriately. We found there was delay in meeting care needs and arranging adaptations and fault in communication and sharing of information. We also found the Council failed to properly have regard for its Equality Act duties when Ms X asked for reasonable adjustments. We recommended an apology a distress payment and a review of what reasonable adjustments Ms X needed.
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London Borough of Haringey (25 005 086)
Statement Closed after initial enquiries Licensing 29-Jun-2026
Summary: We will not investigate this complaint about how the Council responded to an information request about a Rent Repayment Order. This is because further investigation would not lead to a different outcome.
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Statement Upheld Assessment and care plan 29-Jun-2026
Summary: Mrs X complained about the Council’s actions when her relative, Mr Y, left supported living accommodation. We found fault because the Council did not make it clear when the search for new accommodation would begin or communicate effectively with Mrs X overall. This caused Mrs X avoidable distress and uncertainty and meant Mr Y was unsure when the search for accommodation would begin. To remedy the injustice caused, the Council will apologise to Mrs X and Mr Y and make a symbolic payment to her.
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London Borough of Croydon (25 008 126)
Statement Upheld Charging 29-Jun-2026
Summary: There was fault in the way the Council applied the section 117 process which caused significant financial injustice to the late Mrs X and as a result to her family through the loss to her estate. The Council has put in place training to improve the knowledge of this legislation and accepts it should repay the care home fees incorrectly incurred.
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Brighton & Hove City Council (25 008 329)
Statement Upheld Special educational needs 29-Jun-2026
Summary: Miss X complained the Council failed to ensure her child, Y received a suitable education or the specialist provision in their Education, Health Care (EHC) Plan when they stopped attending school. The Council was at fault for failing to provide a suitable full-time education or the specialist provision in line with their EHC Plan between January 2025 and May 2025. The Council agreed to apologise to Miss X and make a payment to her to recognise Y’s missed education and for the distress and uncertainty caused.
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Bristol City Council (25 009 427)
Statement Upheld Other 29-Jun-2026
Summary: The Council failed to consider whether Mrs X had suffered an injustice because of issues with a nursery provider’s charging policy, failed to carry out an audit and failed to put Mrs X’s complaint through its complaints procedure. An apology, payment to Mrs X and an audit of the nursery provider to establish whether it is complying with government guidance is satisfactory remedy.
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Warwickshire County Council (25 011 001)
Statement Closed after initial enquiries Traffic management 29-Jun-2026
Summary: We will not investigate Mr X’s complaint about traffic management. The complaint is late and there are no good reasons for us to exercise discretion to consider it now. In any case, there is no worthwhile outcome achievable by our investigation.
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Telford & Wrekin Council (25 011 090)
Statement Upheld Alternative provision 29-Jun-2026
Summary: Mrs X complained how the Council dealt with the safeguarding concerns she raised about her son’s school. She also complained about the conduct of the Council’s attendance support team. We find the Council was at fault for failing to document it had property considered its section 19 duties. This caused Mrs X uncertainty and frustration. The Council has agreed to apologise to Mrs X, make a payment to her and implement a service improvement.
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Kirklees Metropolitan Borough Council (25 011 190)
Statement Upheld Homelessness 29-Jun-2026
Summary: Miss Y complained about the way the Council dealt with her housing application. We have not found fault with the way in which the Council carried out its reassessment of Miss Y’s housing priority. We have found fault with the Council’s delay starting the reassessment process and that it has already taken appropriate action to remedy the injustice this caused.
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Nottinghamshire County Council (25 011 294)
Statement Upheld Special educational needs 29-Jun-2026
Summary: Miss X complained the Council failed to secure suitable education for her son, Y, and delayed arranging alternative provision. The Council accepted fault causing injustice and offered a remedy. The remedy offered was inadequate. The Council agreed actions to remedy the injustice.