Decision search
Your search has 59869 results
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London Borough of Harrow (26 001 140)
Statement Not upheld Other 30-Jun-2026
Summary: We are discontinuing our investigation because the complainant has the option to take his complaints to the third stage of the statutory Children Act complaints procedure.
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Transport for London (26 001 698)
Statement Closed after initial enquiries Public transport 30-Jun-2026
Summary: We cannot investigate this complaint about Transport for London’s handling of Miss X’s appeal against a penalty fare notice. This is because Miss X has made a claim against Transport for London in relation to the matter, at court.
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Transport for London (26 001 754)
Statement Closed after initial enquiries Public transport 30-Jun-2026
Summary: We will not investigate this complaint about Transport for London’s handling of Miss X’s compensation claim. This is because it would be reasonable for Miss X to take the matter to court.
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London Borough of Lambeth (26 002 132)
Statement Closed after initial enquiries Other 30-Jun-2026
Summary: We will not investigate this complaint about a breach of confidentiality. The Information Commissioner is better placed to consider and decide complaints about data protection.
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London Borough of Lewisham (26 005 374)
Statement Closed after initial enquiries Highway repair and maintenance 30-Jun-2026
Summary: We will not investigate this complaint about the Council’s maintenance of a cycleway, or an associated claim for damaged property because of poor road surface treatment. This is because X has an alternative legal remedy available to them, to address their complaints. And given only the courts can decide on both aspects, and we could not do so in either case, it is reasonable to expect them to use their legal remedy.
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East Sussex County Council (26 006 427)
Statement Closed after initial enquiries Highway repair and maintenance 30-Jun-2026
Summary: We will not investigate Mr C’s complaint that his car was damaged by a large pothole which the Council had failed to repair. This is because it is reasonable for Mr C to pursue his compensation claim at court.
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London Borough of Barnet (26 007 686)
Statement Closed after initial enquiries Highway repair and maintenance 30-Jun-2026
Summary: We will not investigate this complaint about the Council issuing an invoice for repairs to the footway following damage caused during building works. There is insufficient evidence of fault which would warrant an investigation. We cannot determine legal liability for damages or negligence.
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Worcestershire County Council (26 007 884)
Statement Closed after initial enquiries Other 30-Jun-2026
Summary: We cannot investigate this complaint about highway works because it has been made by a parish council.
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Bracknell Forest Council (25 010 124)
Statement Upheld Residential care 30-Jun-2026
Summary: Ms C complains the Care Provider, acting for the Council and ICB, failed to provide satisfactory care to Mrs D which resulted in her not receiving suitable health care and support. Ms C also complains the Council failed to investigate the Care Provider through safeguarding properly. There was service failure by the Care Provider which has caused uncertainty about whether Mrs D received suitable care and support. The Council, and Care Provider have agreed to make service improvements and a symbolic payment to Ms C for the distress caused by the service failure.
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Derby City Council (24 011 602)
Statement Upheld Special educational needs 29-Jun-2026
Summary: We found fault on Miss Y’s complaint against the Council about it failing to monitor her son’s provision in his Education, Health and Care plan while out of school. It failed to show when it actioned the need for an Occupational Therapist assessment. It also failed to deal with her complaints as required by its complaints procedure. The Council agreed to make a symbolic payment to her, send an apology, ensure proper records are kept, carry out a review, and remind officers about the need to respond fully to our enquiries. There was no fault on her complaint about it failing to provide appropriate education.