Decision search
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Wakefield Metropolitan District Council (25 007 776)
Statement Upheld Disabled children 13-Jul-2026
Summary: Ms X complained the Council failed to offer suitable support for her children with complex needs. We find the Council at fault for failing to adhere to the timeframe for completing its stage two complaint review. This caused Ms X distress and frustration. The Council has agreed to apologise to remedy the injustice caused.
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Solihull Metropolitan Borough Council (25 019 759)
Statement Closed after initial enquiries Residential care 13-Jul-2026
Summary: We will not investigate this complaint about the Care Provider’s communication with the family of a person in its care. Any injustice caused to the family is not sufficient in itself to justify investigation by the Ombudsman.
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Bristol City Council (25 020 066)
Statement Closed after initial enquiries Parking and other penalties 13-Jul-2026
Summary: We cannot investigate Mr X’s complaint about the conduct of the Council’s enforcement agency. This is because the law prevents us from investigating matters which are subject to court proceedings.
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Statement Closed after initial enquiries Drainage 13-Jul-2026
Summary: We cannot investigate this complaint about flooding. The flooding is caused by a sewer issue, which does not fall under the Council’s administrative functions.
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London Borough of Southwark (25 021 154)
Statement Closed after initial enquiries Assessment and care plan 13-Jul-2026
Summary: We will not investigate this complaint about the Council’s care assessment. This is because further investigation by the Ombudsman would not lead to a different outcome.
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London Borough of Waltham Forest (25 022 759)
Statement Upheld Other 13-Jul-2026
Summary: We will not investigate this complaint about money owed to Miss X under the Council’s self-help scheme. The Council has offered a suitable remedy through its complaint procedure.
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London Borough of Merton (25 022 819)
Statement Closed after initial enquiries Assessment and care plan 13-Jul-2026
Summary: We will not investigate this complaint about the Council’s failure to provide meaningful support to Mrs X and her daughter. This is because there is insufficient evidence of fault by the Council.
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Wirral Metropolitan Borough Council (25 022 945)
Statement Closed after initial enquiries Other 13-Jul-2026
Summary: We will not investigate this complaint about the Council’s assessment for alcohol support services. This is because in response to the complaint the Council admitted fault and offered the services. Therefore there is insufficient injustice to warrant further investigation.
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Statement Closed after initial enquiries Other 13-Jul-2026
Summary: We will not investigate this complaint about the Council’s handling of a child’s social care case. This is because the issues raised could reasonably be, or have been, mentioned as part of the legal proceedings regarding a closely related matter.
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Buckinghamshire Council (25 023 046)
Statement Closed after initial enquiries Planning applications 13-Jul-2026
Summary: We will not investigate Mrs X’s complaint about the way the Council included properties on its non-designated heritage asset list. We have not seen enough evidence of fault in the Council’s actions. Also, we do not consider Mrs X has suffered a significant personal injustice that warrants an investigation.