Decision search
Your search has 59746 results
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Salford City Council (26 010 170)
Statement Upheld Parking and other penalties 16-Jul-2026
Summary: We will not investigate Miss X’s complaint about how the Council handled two penalty charge notices she received. The Council has already provided a suitable remedy and so further investigation would achieve nothing more.
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East Cambridgeshire District Council (26 010 300)
Statement Closed after initial enquiries Refuse and recycling 16-Jul-2026
Summary: We will not investigate Mr C’s complaint about the Council’s response to his complaint about waste collection changes. This is because Mr C may put in a Freedom of Information request for the information he seeks, and if needed, complain to the Information Commissioner.
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Birmingham City Council (26 003 367)
Statement Closed after initial enquiries Highway repair and maintenance 16-Jul-2026
Summary: We will not investigate this complaint about the Council’s maintenance of the highway. This is because it is reasonable for Mr X to take the Council to court.
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Bath and North East Somerset Council (25 011 353)
Statement Not upheld Direct payments 16-Jul-2026
Summary: Mrs D complains about the Council’s refusal to pay her to manager her daughter’s direct payment account and for not carrying out a joint care and carer’s assessment. We do not uphold the complaint as the Council provided cogent reasons why it would not be appropriate for Mrs D to effectively pay herself, when other options are available.
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Statement Upheld Other 15-Jul-2026
Summary: Mr X complained the Council failed to properly oversee a nursery's charging arrangements for funded early education. The investigation found the Council failed to properly assess the nursery's charging arrangements once concerns were raised. This caused avoidable financial loss, distress, uncertainty, and time and trouble. The Council agreed recommended actions to remedy the injustice caused.
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Newcastle-under-Lyme Borough Council (25 015 065)
Statement Closed after initial enquiries Antisocial behaviour 15-Jul-2026
Summary: We will not investigate Mr X’s complaint about how the Council handled his reports of antisocial behaviour. This is because there is insufficient evidence of fault by the Council to warrant further investigation. Events before October 2024 are late and there is not a good reason for the delay in Mr X bringing them to the Ombudsman.
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London Borough of Southwark (25 015 163)
Statement Upheld Allocations 15-Jul-2026
Summary: Mr X complained the Council failed to complete its assessment of medical evidence he provided in support of his housing register application within its published timeframe and did not award his application the correct priority banding. We found fault by the Council on both matters. The Council agreed to apologise to Mr X, make him a symbolic payment and check its records to see if he would have been made an offer of suitable accommodation if the delay had not occurred.
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Statement Upheld Disabled children 15-Jul-2026
Summary: The Council failed to consider Ms X’s complaint through the correct statutory complaint procedure. This delayed the Council’s consideration of Ms X’s complaint, causing her uncertainty and frustration. The Council should apologise, consider Ms X's complaint through the correct procedure and make a payment to Ms X.
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Statement Upheld Special educational needs 15-Jul-2026
Summary: The Council was at fault for failing to provide Mrs X’s child B with alternative educational provision, for delay in its search for a suitable school place for B, and for its poor communication with Mrs X. This meant B missed out on a year of educational provision, and it caused Mrs X distress, frustration, and uncertainty. The Council has agreed to apologise and make a payment to remedy the injustice.
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Wirral Metropolitan Borough Council (25 015 517)
Statement Closed after initial enquiries Friends and family carers 15-Jul-2026
Summary: We will not investigate this complaint about the ending of a kinship care arrangement because there is nothing we could add to the Council’s response, our investigation would not change the outcome and there is, therefore, no worthwhile outcome achievable for us.