Decision search
Your search has 59746 results
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Devon County Council (25 015 581)
Statement Not upheld Other 15-Jul-2026
Summary: Mrs B complained that the Council, in respect of a sign adjacent to her property, did not properly consider all the impacts of the sign when it decided not to use a discretionary power to remove it. We have not found fault.
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Statement Upheld Disabled children 15-Jul-2026
Summary: The Council investigated Ms X’s complaint about her child, Y’s, social care through the children’s statutory complaint procedure. In its complaint response, the Council accepted it delayed assessing Y and providing them with social care provision, which was fault. The Council has apologised. It has agreed to make a payment to Ms X to recognise the impact of its failings.
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London Borough of Islington (25 016 860)
Statement Not upheld Special educational needs 15-Jul-2026
Summary: Miss X complained her child was wrongly removed from the school roll. We have not investigated the decision to remove the child as this is out of our jurisdiction. We find no fault with the Council’s actions once it was aware of the matter.
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City of Doncaster Council (25 017 306)
Statement Upheld Parking and other penalties 15-Jul-2026
Summary: We find fault with the Council for its handling of Mrs X’s request for an I-Bar to be painted next to a dropped kerb outside her property. This has contributed to Mrs X’s property and driveway being obstructed. The Council has agreed to apologise, carry out the agreed work and make a financial payment to Mrs X for the distress caused.
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East Riding of Yorkshire Council (25 020 141)
Statement Closed after initial enquiries Assessment and care plan 15-Jul-2026
Summary: We will not investigate this complaint concerning the Council’s care planning for Ms X’s relative. This is because we are unlikely to achieve a meaningful outcome. Two remaining complaint items are premature and too early for us to investigate.
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Portsmouth City Council (25 022 283)
Statement Closed after initial enquiries Parking and other penalties 15-Jul-2026
Summary: We will not investigate Mr X’s complaint about parking provision. This is because there is not enough evidence of fault and an investigation by the Ombudsman is unlikely to add to the Council’s response or achieve anything more for Mr X.
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London Borough of Lambeth (24 023 327)
Statement Upheld Antisocial behaviour 15-Jul-2026
Summary: Ms X complained the Council did not take appropriate action following her reports of anti-social behaviour. We found the Council at fault for failing to respond to her anti-social behaviour (ASB) case review application within its published timescales, failing to provide timely updates or progress the agreed actions, and complaint handling. These faults caused Ms X avoidable frustration and uncertainty. The Council will apologise, make a symbolic payment, and ensure there is a system in place to monitor and progress agreed actions.
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Worcestershire County Council (25 002 610)
Statement Upheld Special educational needs 15-Jul-2026
Summary: The Council was at fault for repeatedly failing to pay Ms X’s daughter’s direct payment invoices on time throughout the 2024/25 academic year. This caused Ms X distress, inconvenience and financial pressures, for which the Council has already provided a suitable remedy. It would not be proportionate to recommend any further action.
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London Borough of Newham (25 008 569)
Statement Upheld Special educational needs 15-Jul-2026
Summary: The Council failed to provide agreed educational catch-up provision for Ms X’s child, Y and significantly delayed responding to her complaints. There was no fault in the Council’s handling of Ms X’s transport appeals. We have not investigated other parts of Ms X’s complaint as they are late. The Council has agreed to apologise for the uncertainty, distress and frustration caused and complete the process relating to Ms X’s complaint. It has also agreed to service improvements to prevent recurrence.
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Derbyshire County Council (25 011 131)
Statement Upheld Special educational needs 15-Jul-2026
Summary: The Council failed to ensure Mrs X’s child, Y, received the specialist provision in their Education, Health and Care (EHC) Plan after they stopped attending school. It also failed to properly consider whether it owed Y a section 19 duty. The Council was at fault for the delay in carrying out an annual review of Y’s EHC Plan and for missing the phase transfer deadline. The Council has apologised and paid Miss X £3880 to remedy the injustice caused. We are satisfied with the Council’s actions.