Decision search
Your search has 50691 results
-
Norfolk County Council (24 018 410)
Statement Closed after initial enquiries Elections and electoral register 20-Feb-2025
Summary: We cannot investigate this complaint about a delay in elections as the complainant is not caused any significant injustice from his complaint as this matter impacts all or most of the people in the Council’s area.
-
Luton Borough Council (24 018 494)
Statement Closed after initial enquiries Homelessness 20-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to place him in a priority need on his homelessness application. It is reasonable to expect Mr X to appeal the Council’s decision to the county court.
-
City of Wolverhampton Council (24 019 150)
Statement Closed after initial enquiries Licensing 20-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application for a taxi driver licence. This is because he can appeal to the magistrates’ court.
-
Royal Borough of Kensington & Chelsea (24 019 639)
Statement Closed after initial enquiries Other 20-Feb-2025
Summary: We will not investigate this complaint about the actions of a former employee of a Council-commissioned service. Complaints about their actions while employed by the Service are late and there is not a good reason for Mr X’s delay in bringing them to us. Events after the person left employment by the Service are not an administrative function of the Council, and we have no power to investigate them. In any event, we could not say any fault by the Service caused the injustice Mr X alleges.
-
Westminster City Council (24 019 640)
Statement Closed after initial enquiries Other 20-Feb-2025
Summary: We will not investigate this complaint about the actions of a former employee of a Council-commissioned service. Complaints about their actions while employed by the Service are late and there is not a good reason for Mr X’s delay in bringing them to us. Events after the person left employment by the Service are not an administrative function of the Council, and we have no power to investigate them. In any event, we could not say any fault by the Service caused the injustice Mr X alleges.
-
London Borough of Haringey (24 005 438)
Statement Upheld Allocations 20-Feb-2025
Summary: Mr X complained the Council did not complete a review of its decision on his housing allocations banding, which he requested in August 2023. The Council was at fault. It will complete the review and tell Mr X of the outcome, and pay him £300 to recognise the frustration and uncertainty he has been caused by the 15-month delay.
-
Statement Upheld Other 20-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the support the Council provided to her children. The Council has upheld her complaint and provided a suitable remedy. Further investigation would not lead to a different outcome.
-
Suffolk County Council (24 006 127)
Statement Upheld Special educational needs 20-Feb-2025
Summary: There was fault by the Council. The Council delayed issuing a final Education, Health and Care Plan after two annual reviews. An apology and symbolic payment remedies the injustice to the family, who had no right of appeal during the period of delay and will never know if changes to the provision in the plan might have been made.
-
Surrey Heath Borough Council (24 006 878)
Statement Upheld Allocations 20-Feb-2025
Summary: There was fault by the Council, because it did not properly explain its decision to keep the complainant in the lowest priority band of the housing register, despite it appearing he should qualify for a higher band. There is no evidence this had any substantive impact on the complainant’s position, but caused some frustration, for which the Council has agreed to apologise. There is no evidence of fault in the other aspects of this complaint, which concern general delays in rehousing the complainant, officer professionalism and the Council’s level of contact with him.
-
London Borough of Hammersmith & Fulham (24 007 107)
Statement Closed after initial enquiries Homelessness 20-Feb-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to take appropriate action when he informed it he was homeless. There is not enough evidence of fault to justify an investigation.