Decision search
Your search has 59746 results
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Plymouth City Council (26 012 964)
Statement Closed after initial enquiries Trees 04-Aug-2026
Summary: We will not investigate this complaint about the Council’s actions relating to an insurance claim. This is because there would be no worthwhile outcome by us investigating. This is because we cannot achieve what the complainant wants and only a court can decide if the Council is liable to pay for damages to a house. It would be reasonable to expect Miss X to use her court remedy in this instance.
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London Borough of Hammersmith & Fulham (25 010 784)
Statement Upheld Assessment and care plan 03-Aug-2026
Summary: Mr X complained the Council failed to complete a Care Act assessment following his request. The Council significantly delayed in completing the assessment. This caused Mr X distress, frustration and uncertainty. The Council has already apologised and decided to make a payment to remedy the injustice caused. The Council will also make service improvements.
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London Borough of Waltham Forest (25 011 205)
Statement Not upheld Disabled facilities grants 03-Aug-2026
Summary: We decided we cannot continue to investigate Miss X’s complaint. This is because alongside our investigation, the Council has also begun investigating the matter.
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London Borough of Ealing (25 011 622)
Statement Upheld Homelessness 03-Aug-2026
Summary: Mr X complained the Council failed to provide suitable temporary accommodation for himself and his young family. We found the Council placed Mr X and his family in unsuitable bed and breakfast accommodation and then unsuitable hotel accommodation for longer than appropriate. This is fault and caused Mr X and his family distress and hardship. The Council will apologise and make a payments to Mr X.
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West Northamptonshire Council (25 011 748)
Statement Upheld Special educational needs 03-Aug-2026
Summary: Mrs X complained about the Council’s failure to provide her daughter with a suitable education when she was unable to attend school. She also complained about delay in the Education, Health and Care Plan process and poor communication. We found the Council to be at fault. This caused significant distress and frustration and meant Mrs X’s daughter missed out on an education she was entitled to. To remedy this injustice, the Council has agreed to apologise and make a payment to Mrs X.
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Nottinghamshire County Council (25 012 152)
Statement Upheld Alternative provision 03-Aug-2026
Summary: Mrs C complained the Council failed to provide her daughter (X) with a suitable education or alternative provision when she was unable to attend her school placement. We found fault by the Council for causing a short delay in arranging educational provision in June 2025 and to properly consider increasing its offer in September 2025 when X was engaging with the limited provision available. We found no fault in how the Council handled X’s education prior to June 2025. The Council will apologise and make payment to Mrs C to acknowledge to injustice it faults caused them.
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London Borough of Harrow (25 012 282)
Statement Upheld Homelessness 03-Aug-2026
Summary: Mrs X complained about how the Council considered her homelessness application and its failure to provide her with suitable temporary accommodation. The Council was at fault for delay in providing Mrs X with suitable accommodation, meaning she spent longer than necessary in unsuitable accommodation. The Council has agreed to apologise, make a payment to reflect the injustice and act to prevent recurrence.
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Statement Closed after initial enquiries Other 03-Aug-2026
Summary: We will not investigate Ms X’s complaint about the conduct of the Council’s Children’s Social Services. This is because some of her complaint is late with no good reason to investigate now. On the parts that are not late, the law prevents us from investigating matters connected with court proceedings.
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London Borough of Enfield (25 013 489)
Statement Upheld School transport 03-Aug-2026
Summary: Mr X complained the Council did not arrange school transport for his daughter, Y. Mr X said this distressed him. There was fault in the way the Council required Mr X to transport Y to and from school without his consent, despite accepting a transport duty for Y. There was also fault in the Council’s appeal process. This frustrated and distressed Mr X. The Council agreed to apologise, make a financial payment and provide training to its staff.
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Dudley Metropolitan Borough Council (25 013 899)
Statement Not upheld Charging 03-Aug-2026
Summary: There was no fault in the way the Council reached its decision about the liability for care charges.