Case Ref: 24 013 750 Category: Education Sub Category: Special educational needs

• The Council will take action to ensure correspondence sent by post is addressed to the intended recipient.

Case Ref: 24 012 965 Category: Education Sub Category: Special educational needs

• Review its procedures for securing EOTAS provision in cases where a personal budget is declined or inappropriate, to ensure robust commissioning and contingency arrangements are in place.

Case Ref: 24 011 536 Category: Education Sub Category: Special educational needs

• The Council should issue guidance to relevant staff, to remind them the SEN Code says (at paragraph 9.192) the 14-week deadline for completing an EHC needs reassessment begins on the date the decision to reassess is made.

Case Ref: 24 011 518 Category: Planning Sub Category: Enforcement

• The Council will remind officers in its planning enforcement team to consider each reported planning enforcement concern it receives on their own merits. This includes circumstances where an enforcement decision has been made for other neighbours affected by a development if the alleged concerns or impact are not the same.

Case Ref: 24 011 482 Category: Education Sub Category: Special educational needs

• The Council will tell us what steps it is taking to ensure it is seeking to commission alternative providers in cases where the initial commissioned providers do not have capacity to meet the provision detailed in the EHC Plan.

Case Ref: 24 011 010 Category: Housing Sub Category: Homelessness

• The Council agreed that it would remind all staff who carry out reviews of the suitability of temporary accommodation for those who are homeless, of the need for their decisions to clearly state if the Council considered the accommodation suitable or not. Also, that where the Council considered accommodation suitable that it must remind the applicant of their right to seek a further review via the County Court. This followed the Council issuing a confusing decision in this case, where the complainant had asked it to review the suitability of his temporary accommodation.

Case Ref: 24 010 310 Category: Environment and regulation Sub Category: Trees

• The Council agreed to remind staff the importance of contemporaneous record keeping when making decisions, recording and addressing objections received.

Case Ref: 24 009 928 Category: Education Sub Category: Special educational needs

• The Council has also agreed that within eight weeks of this final decision, it will remind officers that its Section 19 duty is engaged as soon as it becomes aware a child or young person is not attending school, regardless of whether the Council receives a formal referral through its Gateway Service.

Case Ref: 24 008 217 Category: Housing Sub Category: Homelessness

• The Council has agreed to, using this case as an example, issue guidance to relevant staff that clearly sets out the Council’s duties and powers to protect property.

Case Ref: 24 007 654 Category: Education Sub Category: Special educational needs

• The Council will remind officers dealing with EHC Plans of the Council’s responsibility for ensuring provision in an EHC Plan is in place. That reminder should include the need to liaise with the education provider if a parent/carer raises concerns about provision not being in place, rather than directing the parent/carer back to the education provider.