Case Ref: 19 014 754 Category: Children's care services Sub Category: Other

• The Council will arrange for officers handling complaints about children’s social care to receive training in the statutory complaints process.
• Once officers have undergone training, the Council will review all complaints about children’s services received in the previous 12 months. It will consider whether it has correctly identified those which should be investigated under the statutory complaints procedure. If the Council decides it has investigated complaints under the wrong procedure, it will consider offering an independent investigation to any complainants who remain dissatisfied. It will report the findings from its review and any resulting actions to the Ombudsman.

Case Ref: 19 009 122 Category: Children's care services Sub Category: Adoption

• In conjunction with an agency that delivers adoption services on its behalf, the Council will introduce the offer of a meeting with any prospective adoptive parent whose application falls at Stage One of the process and issue a reminder to officers on the ingredients that should go into any letter sent at that point.
• In conjunction with an agency that delivers adoption services on its behalf, the Council will review the information provided about the extent of information needed from prospective adoptive parents at Stage One of the process; both in those procedures published on its website and in the information pack given to prospective adopters