Case Ref: 19 014 754 Category: Children's care services Sub Category: Other

• The Council will arrange for officers handling complaints about children’s social care to receive training in the statutory complaints process.
• Once officers have undergone training, the Council will review all complaints about children’s services received in the previous 12 months. It will consider whether it has correctly identified those which should be investigated under the statutory complaints procedure. If the Council decides it has investigated complaints under the wrong procedure, it will consider offering an independent investigation to any complainants who remain dissatisfied. It will report the findings from its review and any resulting actions to the Ombudsman.