Case Ref: 20 003 690 Category: Housing Sub Category: Homelessness

• The Council agreed to issue a written briefing note to officers in the Housing Options service to remind them of: a) the need to make a written record of interviews and other significant contact with applicants; b) the legal threshold for taking a homelessness application and making inquiries; c) the duty to consider and respond to an applicant’s request for accommodation pending the outcome of a review.
• The Council will review all the letter templates currently in use to ensure they include a paragraph informing applicants of their right to request a review of homelessness decisions and the relevant timescale for doing so;