Case Ref: 22 004 474 Category: Adult care services Sub Category: Disabled facilities grants

• The Council agreed to remind officers of the importance in adhering to timescales for complex cases, as set out in the Disabled Facilities Grants guidance.

Case Ref: 22 001 138 Category: Education Sub Category: Special educational needs

• The Council will remind all Special Educational Needs case officers and their managers of the importance to:comply with the Education and Health Care Plan timescales;involve children or young people and their parents in the Education and Health Care Plan process.The Council will provide the evidence that this has happened.

Case Ref: 22 001 013 Category: Housing Sub Category: Homelessness

• The Council has agreed to review how it identifies domestic abuse between family members when homelessness cases are assessed. This should include how staff members identify domestic abuse between family members and how to record this in the assessment.

Case Ref: 22 000 582 Category: Housing Sub Category: Homelessness

• The Council has agreed to review how it manages requests for reciprocal accommodation agreements from other councils to ensure that staff are aware of the agreements and whether applicants qualify for the housing register.

Case Ref: 22 000 414 Category: Education Sub Category: Special educational needs

• Explain what it will do, where flexible support is provided, to ensure that appropriate record keeping of any arrangements and direct payments is documented. Records should set out how any flexible arrangement is meeting the needs of all children as per the provisions specified in their EHCP.

Case Ref: 22 000 404 Category: Adult care services Sub Category: Residential care

• The Council has agreed to ensure that safeguarding enquiries do not just assume the position as determined by the Care Provider, but properly question events and seek other information to support this where possible.

Case Ref: 21 011 678 Category: Education Sub Category: Alternative provision

• The Council agreed to review is alternative education provision policies and procedures to ensure is promptly secures alternative provision for children who are not accessing a full-time education in school.

Case Ref: 21 011 396 Category: Children's care services Sub Category: Child protection

• The Council will remind staff to consider allegations of abuse made against someone before they decide what action to take next, for example, before referring the person to a domestic abuse service for perpetrators.

Case Ref: 21 010 675 Category: Education Sub Category: Special educational needs

• Share this decision with staff involved with SEN and drafting EHCPs reminding them of the need to begin commissioning services as soon as possible.

Case Ref: 21 008 165 Category: Environment and regulation Sub Category: Noise

• The Council will provide a copy of my decision to planning and environmental health officers to note the areas where failings occurred in this case.