Case Ref: 24 011 482 Category: Education Sub Category: Special educational needs

• The Council will tell us what steps it is taking to ensure it is seeking to commission alternative providers in cases where the initial commissioned providers do not have capacity to meet the provision detailed in the EHC Plan.

Case Ref: 24 009 642 Category: Housing Sub Category: Homelessness

• The Council has agreed to remind relevant officers of the legal duty to assess and make an accurate and comprehensive record of the current housing and support needs of the applicant. Particularly where the Council has previously accepted a duty to the applicant.

Case Ref: 24 007 666 Category: Housing Sub Category: Homelessness

• The Council will remind its housing staff they must reassess the suitability of interim accommodation when it becomes an applicant’s temporary accommodation.
• The Council will remind its housing staff to inform applicants about their right to request a s202 suitability review when their interim accommodation becomes temporary accommodation.
• The Council will remind its housing and complaints staff that requests to move from temporary accommodation because it is unsuitable should be treated as a s202 suitability review request and not as a complaint.

Case Ref: 24 006 466 Category: Education Sub Category: Alternative provision

• The Council will ensure officers follow a clear andconsistent process when considering s.19 and s.42 duties. This should includeconsulting professionals involved with the child, considering all the evidence,reaching a decision, recording the decision and rationale, and thencommunicating this to families. The Council may wish to consider whether adecision checklist and standard decision letter format may be helpful toofficers making decisions and to those reviewing decisions or consideringcomplaints.

Case Ref: 24 005 979 Category: Education Sub Category: Special educational needs

• The Council will review the systems it has in place for monitoring consultations with education and tuition providers to ensure they are sent and followed up without delay.

Case Ref: 24 005 751 Category: Education Sub Category: Special educational needs

• The Council will remind staff that when a child or young person is out of education and the annual review of their Education, Health and Care Plan is delayed, they must consider if the Council needs to arrange the special educational provision in the child or young person's Plan in the meantime, and keep suitable records of that decision.

Case Ref: 24 005 369 Category: Housing Sub Category: Homelessness

• By training or other means, remind officers that they should promptly review an applicants’ housing options following a council’s failure to respond to, or refusal to accept, a Section 213 reciprocal agreement to determine if the council should approach other councils.

Case Ref: 24 004 548 Category: Adult care services Sub Category: Assessment and care plan

• The Council will ensure a copy of our final decision is considered by the Children’s Policy Development & Scrutiny committee and Portfolio Holder and share a copy of our final decision with all relevant staff, to include dealing with ceasing EHC Plans and transition from EHC Plans to Adult Social Care.

Case Ref: 24 004 058 Category: Environment and regulation Sub Category: Licensing

• Within one month of the date of my final decision, the Council has agreed to circulate guidance to staff in its housing enforcement team, to remind them of the importance of keeping detailed notes, particularly around inspections and decisions whether to take enforcement action.

Case Ref: 24 002 318 Category: Children's care services Sub Category: Other

• Review how the Council will ensure that it tells complainants of their stage three rights at the end of stage two and remind complaint handling staff that complainants have the right to request a stage three review panel if they remain unhappy.