Service Improvements for Kent County Council


There are 181 results

  • Case Ref: 23 010 994 Category: Adult care services Sub Category: Charging

    • The Council will consider how it can improve communication between the finance team and adult social care team,with a view to prevent a similar situation arising again.
    • The Council will produce guidance for staff about managing debt for vulnerable adults.

  • Case Ref: 23 010 806 Category: Education Sub Category: Special educational needs

    • Review its procedures and provide guidance to its staff to ensure decisions made to maintain, amend or cease Education, Health and Care Plan’s following reviews are issued within the statutory timescales.

  • Case Ref: 23 008 993 Category: Education Sub Category: Special educational needs

    • The Council agreed to review the process it follows after it issues a final Education, Health, and Care (EHC) Plan, to ensure it meets its duty to immediately secure the special educational needs provision in the Plan. It will:specifically consider its practice for securing the Plan where a child is Educated Otherwise Than At School (EOTAS); anddecide whether it needs to make any administrative changes to its processes, or deliver training to staff, to ensure this is not missed in future.

  • Case Ref: 23 005 792 Category: Education Sub Category: Special educational needs

    • The Council will explain how it will ensure the Placement Panel supports the Council to make sound and timely decisions about schools for children with special educational needs in the future.
    • The Council will present a copy of my final decision to the next meeting of the Council’s Children's, Young People and Education Cabinet Committee and also the SEND Sub-Committee.

  • Case Ref: 23 011 351 Category: Education Sub Category: Special educational needs

    • The Council is carrying out a commissioning review to address failures to put in place physiotherapy and other therapies it set out in the Education Health and Care plans for children and young people in its area.

  • Case Ref: 23 009 926 Category: Education Sub Category: Special educational needs

    • Produce an action plan to demonstrate how the council will meet statutory timescales for annual reviews.
    • Provide staff training to ensure they understand the legal framework and obligations in relation to the faults found.

  • Case Ref: 23 008 311 Category: Education Sub Category: Special educational needs

    • The Council will issue written reminders to relevant staff to ensure they are aware children who receive alternative provision should have access to a broad and balanced curriculum where appropriate. The provision must also be of a standard a child would receive in school.

  • Case Ref: 23 006 845 Category: Education Sub Category: Special educational needs

    • Share this decision with relevant staff, along with the Ombudsman’s focus report ‘Parent Power: learning from complaints about personal budgets’ (November 2023).
    • Remind staff to be alert to requests for personal budgets and direct payments so that the Council can properly consider these.

  • Case Ref: 23 006 222 Category: Education Sub Category: Special educational needs

    • Share this decision with relevant staff, along with the Ombudsman’s focus report ‘Parent Power: learning from complaints about personal budgets’ (November 2023).
    • Remind staff to be alert to requests for personal budgets and direct payments so that the Council can properly consider these.

  • Case Ref: 23 006 015 Category: Adult care services Sub Category: Assessment and care plan

    • The Council will:a) remind and if appropriate provide training to staff members about1. the importance of including vulnerable people within the safeguarding process;2. assessing mental capacity in line with the safeguarding policy;3. providing an advocate in line with the safeguarding policy.
    • b) review how safeguarding concerns were acted on in this complaint in particular the initial delay after the November 2022 concern;
    • c) remind staff and the Care Provider about the importance of completing risk assessments when issues are raised.

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