Case Ref: 20 004 111 Category: Adult care services Sub Category: Assessment and care plan

• The Council will review its commissioning arrangements for Forward Carers and the Carer’s Hub to ensure mechanisms are in place to monitor whether statutory requirements under the Care Act 2014 are being met; andthere is an escalation procedure that alerts the Council if statutory requirements are not being met.

Case Ref: 20 002 950 Category: Housing Sub Category: Allocations

• The Council was at fault for the way its Housing department dealt with an allegation of fraud and poor complaint handling. The Council has agreed to provide guidance to officers on how to deal with future allegations made by people with a vested interest in the outcome of an investigation, remind relevant officers of the need to provide written decisions about housing applications and that this should be accompanied by an explanation of the applicant's review rights; and remind relevant officers to provide responses to complaints in line with the Council’s complaints procedure including reference to a right to complain to the Ombudsman.

Case Ref: 20 001 161 Category: Education Sub Category: Special educational needs

• • Review how it approaches cases where a child is not attending school but is on roll.
• • It should show this decision to council officers dealing with cases of this nature and emphasise the importance of always taking appropriate action without delay when a child is out of education.

Case Ref: 19 020 322 Category: Adult care services Sub Category: Residential care

• Review the way allocated social workers monitor care provider records

Case Ref: 19 019 555 Category: Housing Sub Category: Homelessness

• • Undertake an internal review of the appropriate letters to ensure information on an applicant’s review rights is included.
• • Review the information it provides to tenants about dispersed accommodation charges. This should be open and transparent.
• • Review how it identifies and addresses affordability issues for tenants in temporary accommodation. The Council should identify what changes are needed and set out the timescales for these changes.

Case Ref: 19 018 427 Category: Education Sub Category: Special educational needs

• The Council was at fault for failing to review an Education and Health Care plan. It will remind the school in this case of its role and responsibilities in the annual review process, including that it is able to suggest amendments to a child's Education, Health and Care plan.
• The Council will review how it monitors the outcomes of annual reviews and identifies whether changes to an Education, Health and Care plan are needed. If the review identifies any actions the Council should take, it should do those within three months of the end of the review.
• The Council will remind staff they must not name a school in a child's draft Education, Health and Care plan.
• The Council will remind staff that a significant change of circumstances, including movement from a specialist to mainstream setting, or an out of date Education Health and Care (EHC) plan should prompt consideration of whether to reassess the EHC plan.

Case Ref: 19 016 498 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to review its process for moving residents between long term care homes and ensure it is communicated to all relevant staff. The process will include: • Details of what should happen when a resident wants to stay in a care home which costs more than the Council’s usual fixed rate or is not signed up to the framework. • A requirement that social workers assess the risk of moving on the resident’s health and wellbeing before reaching a decision.

Case Ref: 20 006 405 Category: Housing Sub Category: Allocations

• The Council has agreed to review its online application form to ensure it clearly sets out the suitability and financial information it requires applicants to provide in relation to any properties they own/ have a financial interest in.
• The Council has also agreed to remind/revise its guidance to officers that they may need to request additional information from applicants to assess whether they qualify to join the housing register.

Case Ref: 20 004 879 Category: Benefits and tax Sub Category: Council tax

• Complete a review of the procedure(s) and system(s) in place following an enforcement visit where there was no contact with the debtor.
• Complete a review of the procedure followed for communicating with debtors that have multiple debts.

Case Ref: 20 003 832 Category: Adult care services Sub Category: Domiciliary care

• The Council will ensure the care provider’s documents meet its core service standards. On completion of this, the Council will carry out a quality assurance check of a sample of records for care it has commissioned from the care provider. This is to ensure the care provider’s record keeping is adequate and in accordance with the core service standards.
• The Council will also: •ensure the care provider provides training to carers on checking for and recognising the signs of pressure sores and the appropriate action to be taken; and
• •review its procedures to ensure officers consider investigating the standard of care provided by a commissioned care provider in the event a safeguarding referral raises indicators of poor care but a safeguarding investigation is not warranted.