Case Ref: 19 009 354 Category: Adult care services Sub Category: Charging

• The Council agreed it would remind staff of the requirement to send adult social care financial assessments to representatives who hold power of attorney for clients.

Case Ref: 19 008 352 Category: Adult care services Sub Category: Residential care

• The Council has agreed to provide a reminder to the care home staff about the importance of accurate record keeping.

Case Ref: 19 007 164 Category: Adult care services Sub Category: Residential care

• The Council audits any upheld ASC complaints concluded over the previous 12 months which have not been escalated to the LGSCO, to ensure any recommendations have been properly implemented within two months of the date of the decision on the complaint.
• The Council puts in procedures to ensure that recommendations resulting from its own investigations are implemented fully and in a timely way within two months of the date of the decision on the complaint.

Case Ref: 19 004 877 Category: Education Sub Category: Special educational needs

• The Council will send a memo to those dealing with complaints to remind them of the process for considering complaints, particularly in relation to timescales, how complaints about different services are managed and who should respond to a complaint at each stage.

Case Ref: 19 004 079 Category: Education Sub Category: Special educational needs

• The Council agreed to carry out training and provide guidance to staff about the information it needed when considering Special Educational Needs and Disability personal budget direct payment requests, to ensure families are properly advised.

Case Ref: 19 001 144 Category: Planning Sub Category: Planning applications

• The Council should remind planning enforcement staff to provide updates to people who have raised concerns about breaches of planning control during any investigation.
• The Council should review its record and publication policies for delegated decisions to ensure relevant decisions and background papers are being published online inline with the Openness of Local Government Bodies Regulations 2014 and remain available for the relevant period.