Case Ref: 19 013 796 Category: Environment and regulation Sub Category: Other

• The Council agreed to carry out a review to look at why there were failures with its handling of this complaint and take steps to ensure lessons learned are communicated to relevant officers.
• The Council agreed to contact the neighbour to make arrangements to carry out the recommended action suggested by the officer who inspected his flat.
• The Council agreed to ensure the officer’s recommended actions are completed.
• The Council agreed to monitor the site for a 4 weeks following completion of the officer’s recommended action to see whether the rat problem is resolved.

Case Ref: 19 012 992 Category: Education Sub Category: Special educational needs

• Responding to this investigation the Council said that it has now put in place robust mechanisms to ensure statutory timescales associated with EHC Plans are now met. It has agreed to provide the Ombudsman with evidence of the service improvements made to address the failings in process highlighted by this complaint, and to do so within three months.

Case Ref: 19 010 683 Category: Education Sub Category: Special educational needs

• The Council will remind staff of the need to consider an emergency review of Education Health and Care plans if there is a significant change in young person’s circumstances.

Case Ref: 19 009 354 Category: Adult care services Sub Category: Charging

• The Council agreed it would remind staff of the requirement to send adult social care financial assessments to representatives who hold power of attorney for clients.