Case Ref: 19 006 616 Category: Adult care services Sub Category: Transition from childrens services

• The Council will provide training for the transitions team about its duties to care leavers.

Case Ref: 19 004 877 Category: Education Sub Category: Special educational needs

• The Council will send a memo to those dealing with complaints to remind them of the process for considering complaints, particularly in relation to timescales, how complaints about different services are managed and who should respond to a complaint at each stage.

Case Ref: 19 004 079 Category: Education Sub Category: Special educational needs

• The Council agreed to carry out training and provide guidance to staff about the information it needed when considering Special Educational Needs and Disability personal budget direct payment requests, to ensure families are properly advised.

Case Ref: 19 001 144 Category: Planning Sub Category: Planning applications

• The Council should remind planning enforcement staff to provide updates to people who have raised concerns about breaches of planning control during any investigation.
• The Council should review its record and publication policies for delegated decisions to ensure relevant decisions and background papers are being published online inline with the Openness of Local Government Bodies Regulations 2014 and remain available for the relevant period.

Case Ref: 18 016 728 Category: Education Sub Category: Special educational needs

• The Council will put in place a mechanism to ensure recipients of direct payments, or their carers are given clear information about what they can be used for.