Case Ref: 19 017 213 Category: Benefits and tax Sub Category: Other

• Th Council should complete an audit of one hundred enforcement cases from December 2019 where an enforcement agent from the enforcement company alleged they visited a debtor’s property, and the debtor was not present. If the Council finds there are other cases where a debtor has been incorrectly charged an enforcement fee, it should offer a remedy to the individual and widen the timescale of its audit.
• The Council should also review how it monitors that the enforcement companies it uses meet Standard 20 of the Ministry of Justice’s National Standards.