Case Ref: 20 012 501 Category: Adult care services Sub Category: Domiciliary care

• remind staff about the importance of completing carer’s assessments and who is entitled to receive an assessment;
• remind staff that individual budgets should be based on a assessment not arbitrary financial limits.

Case Ref: 21 008 018 Category: Education Sub Category: School transport

• The Council will provide us with further details about an appeals mailbox it says it has now put in place to ensure that appeals are processed in a timely manner. It should provide details of when this was implemented and how it will ensure this mailbox is properly monitored to ensure that the faults identified in this complaint are not repeated in future.
• The Council will provide us with information on how may stage 1 and stage 2 transport appeals the Council has received over the last six months and how quickly these have been arranged.
• The Council will confirm that in future its letters to appellants following a stage 2 appeal include information about how to complain to the Ombudsman’s office and tell us how this will be achieved.

Case Ref: 21 005 331 Category: Environment and regulation Sub Category: Antisocial behaviour

• The Council will undertake a review of the complainant's case to identify why her noise complaint was delayed and not investigated. The review will focus on identifying service improvements to be implemented for the benefit of the Council’s customers in the future.
• The Council will make contact with the complainant to discuss her concerns relating to anti-social behaviour by her neighbour. The Council will consider Mrs V’s allegations and any evidence she provides. It will also consider its legal obligations relating to investigating such concerns and provide a written decision relating to any steps it proposes to take.

Case Ref: 21 004 902 Category: Housing Sub Category: Homelessness

• Reviews its main housing duty decision letter (where the Council has decided it owes the main housing duty) to ensure it includes details of a person’s right to seek a review of the suitability of their temporary accommodation.
• Provides the Ombudsman with an update on the progress of its temporary accommodation shortage plan of action in April 2022.

Case Ref: 21 004 379 Category: Housing Sub Category: Allocations

• The Council has already provided the Ombudsman with a copy of its action plan to reduce housing application processing times. The Council has also agreed to provide a further update on the action it is taking.

Case Ref: 21 003 535 Category: Education Sub Category: Alternative provision

• The Council has also agreed to review its procedures for agreeing funding for LAC placed outside its area. .

Case Ref: 21 002 185 Category: Housing Sub Category: Homelessness

• The Council agrees to provide the Ombudsman with an update on the progress of its temporary accommodation shortages plan of action.

Case Ref: 21 002 109 Category: Housing Sub Category: Allocations

• The Council has agreed to review its procedures to ensure: • housing applicants who do not meet the preference criteria are not shortlisted for properties; and •it promptly informs applicants when housing offers are withdrawn.

Case Ref: 21 001 736 Category: Adult care services Sub Category: Domiciliary care

• The Council has agreed to consider whether it took appropriate action to deal with the issues arising from Care Provider 1 during the period when its relationship with Mr Y’s family was breaking down.
• The Council has agreed to review how it responded to Mr X’s concerns about Care Provider 1 in this case and consider whether there are changes to be made to prevent similar problems in future. It has also agreed to ensure any learning from these reviews improves future practice.

Case Ref: 21 001 675 Category: Benefits and tax Sub Category: COVID-19

• The Council will remind staff to provide clear, evidence based decisions, explained in the particular context and circumstances of the case.