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How we can help
https://www.lgo.org.uk/adult-social-care/how-we-can-help
How we can help What the Ombudsman investigates in adult social care We investigate all complaints about adult care services. It does not matter if your care is provided by a council or you pay for it yourself. We can look at complaints about: care provided by a council care arranged directly with a care provider by: someone paying with their own or family money someone using money provided by a ...
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News
https://www.lgo.org.uk/information-centre/news
News 31 Jul 2025 Provider failed to respond to family’s concerns for more than a year 24 Jul 2025 Ombudsman reminds councils to review SEN needs before Key Stage transfers 24 Jul 2025 Are children’s voices being heard? Two Ombudsman reports highlight issues councils face dealing with statutory process 16 Jul 2025 Children’s complaints still dominate Ombudsman casework in 2024-25, but housing has ...
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Yearly News
https://www.lgo.org.uk/information-centre/news/2025
Yearly News 2025 31 Jul 2025 Provider failed to respond to family’s concerns for more than a year 24 Jul 2025 Ombudsman reminds councils to review SEN needs before Key Stage transfers 24 Jul 2025 Are children’s voices being heard? Two Ombudsman reports highlight issues councils face dealing with statutory process 16 Jul 2025 Children’s complaints still dominate Ombudsman casework in 2024-25, but ...
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Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities | Part 1
https://www.lgo.org.uk/information-centre/information-for-organisations-we-investigate/councils/guidance-notes/adult-social-care-complaints-reviews-and-appeals-a-good-practice-guide-for-local-authorities?chapter=1
Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 1 • Background ...
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Manual for Councils | Part 11
https://www.lgo.org.uk/information-centre/information-for-organisations-we-investigate/councils/information-for-link-officers?chapter=11
Manual for Councils Contents: Chapter index for Manual for Councils Updated: 14 May 2025 Manual for Councils search Search this content Submit search Part 11 • Annual review letters Annual review letters We write to councils and other authorities within our jurisdiction each year to feedback on performance and share key data. We report the following data for each authority: Complaints dealt with ...
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Public report results
https://www.lgo.org.uk/your-councils-performance/northampton-borough-council/publicreports
Public reports for Northampton Borough Council
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Service Improvement results
https://www.lgo.org.uk/your-councils-performance/northampton-borough-council/serviceimprovements
Service Improvements for Northampton Borough Council
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Service Improvement results
https://www.lgo.org.uk/your-councils-performance/selby-district-council/serviceimprovements
Service Improvements for Selby District Council
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Public report results
https://www.lgo.org.uk/your-councils-performance/selby-district-council/publicreports
Public reports for Selby District Council
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Service Improvement results
https://www.lgo.org.uk/your-councils-performance/daventry-district-council/serviceimprovements
Service Improvements for Daventry District Council