Case Ref: 22 014 667 Category: Benefits and tax Sub Category: Council tax

• The Council will remind staff in its Council tax team to take account of all circumstances, including any disability, when deciding on payment plans to clear Council tax debt.

Case Ref: 22 010 165 Category: Housing Sub Category: Homelessness

• The Council will provide training for officers who carry out capacity assessments to ensure they are aware of the requirements of the Mental Capacity Act.

Case Ref: 21 002 707 Category: Environment and regulation Sub Category: Refuse and recycling

• • Review its policy of handling complaints about refuse collections to ensure appropriate measures are in place for responding to complainants and resolving any problems in a timely manner. Share the outcome of this review and lessons learnt with all Council officers involved in handling refuse complaints;
• • Write to its refuse collection contractor, SUEZ, to remind it of the Council’s expectations for refuse collection and any complaint handling it takes part in on behalf of the Council.