Case Ref: 22 013 762 Category: Benefits and tax Sub Category: Council tax

• The Council will remind staff that its council tax debt recovery policy requires a notice to be sent to the debtor before enforcement action is taken.

Case Ref: 21 003 948 Category: Housing Sub Category: Homelessness

• The Council agreed to remind relevant officers to ensure they check systems when dealing with homeless applicants for any relevant notices or letters saved on file for the applicant.

Case Ref: 21 001 271 Category: Environment and regulation Sub Category: Other

• The Council agreed to remind all officers to keep accurate records of statutory nuisance investigations, their decisions and copies of correspondence.
• The Council agreed to review how it retains all investigation records for review should officers leave their role.

Case Ref: 20 009 818 Category: Planning Sub Category: Building control

• The Council should carry out training for building control officers on documenting reasoning when reaching decisions about what action to take and who to pursue and the need to keep those involved up to date with the Council’s thinking.

Case Ref: 19 007 434 Category: Housing Sub Category: Private housing

• The Council has already provided me with details of its new triaging system for enquiries. This will ensure enquiries are dealt with quickly and that they are sent to the correct department.