There are 4 results
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Case Ref: 18 016 735 Category: Adult care services Sub Category: Charging
- Remind staff about the timescales involved in complaint handling and, to as far as possible, provide full responses at the earliest opportunity;
- Review processes so the revenues and charging departments are working in partnership to avoid duplication cheques and confusion;
- Review invoicing procedures to look at how invoices are written, and payments reflected to avoid confusion.