Decision search
Your search has 55054 results
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London Borough of Bromley (25 006 460)
Statement Upheld Allocations 20-Nov-2025
Summary: We will not investigate Ms X’s complaint about being wrongly skipped for an offer through the housing register because the Council has remedied this by making a direct offer and further investigation would not lead to a different outcome.
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Nottingham City Council (25 006 570)
Statement Closed after initial enquiries Refuse and recycling 20-Nov-2025
Summary: We will not investigate this complaint about the Council failing to return the complainant’s bins back to the correct position as part of its assisted refuse collection service. The Council took satisfactory action in response to the complaint.
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Maidstone Borough Council (25 006 647)
Statement Closed after initial enquiries Allocations 20-Nov-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision to change her effective date after she refused an offer of a property through its housing register. The decision was in line with its published allocations scheme and there is insufficient evidence of fault in its decision-making to justify our involvement.
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The Little Wren Ltd (25 006 699)
Statement Closed after initial enquiries Domiciliary care 20-Nov-2025
Summary: We will not investigate this complaint about the care and support provided to the complainant’s father. Any injustice is not significant enough to justify our involvement.
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Suffolk County Council (24 014 812)
Statement Closed after initial enquiries Direct payments 20-Nov-2025
Summary: We will not investigate this complaint about how the Council supported Mrs X with direct payments. There is not enough evidence of fault to justify our involvement.
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Harlow District Council (25 007 383)
Statement Closed after initial enquiries Allocations 20-Nov-2025
Summary: We will not investigate Ms X’s complaint about her housing register priority banding and that it has not yet made her an offer of accommodation. The Council has now offered her permanent accommodation. An investigation by us would not lead to a different outcome or achieve anything more.
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West Northamptonshire Council (25 008 745)
Statement Closed after initial enquiries Other 19-Nov-2025
Summary: We cannot investigate Miss X’s complaint about historic failure to provide suitable equipment to her during her time in education or for failing to make safeguarding referrals. The issues Miss X complained about related to Miss X’s school, not the Council, and the law says we cannot investigate.
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Statement Closed after initial enquiries Special educational needs 19-Nov-2025
Summary: We will not investigate Ms X‘s complaint that the Council did not apply mediation rules correctly in a special educational needs matter, and that it did not adequately fund the provision intended for her child for September 2025. She has appealed to the Special Educational Needs and Disability Tribunal about the disputed content of her child’s Education Health and Care Plan. Investigation of how the Council approached mediation would not be likely to lead to any worthwhile outcome. The second matter was speculative at the time she approached us. Ms X would need first to complain to the Council about any failure to make the provision in Section F of her child’s Education Health and Care Plan.
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Hartlepool Borough Council (25 008 810)
Statement Closed after initial enquiries Licensing 19-Nov-2025
Summary:Mr X complains that during refurbishment of his House of Multiple Occupation (HMO) the Council approved him a provisional licence for a six-bed ensuite property. The Council later admitted it had made an error with its measurements which meant the property was suitable for only a five-and-a-half bed HMO. Mr X says this mistake caused significant stress and financial loss. He wants a formal apology and reimbursement for the financial losses resulting from the Council’s error.
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Devon County Council (25 009 034)
Statement Closed after initial enquiries Traffic management 19-Nov-2025
Summary: We will not investigate this complaint about how the Council responded to reports of parking issues. This is because there is not enough evidence of fault to justify our involvement.