Decision search
Your search has 53191 results
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Cheshire East Council (24 016 320)
Statement Not upheld Other 13-Jul-2025
Summary: Miss X complained the Council delayed taking action between August 2023 and November 2024 to displace her as the nearest relative under the Mental Health Act for her mother, Mrs Z after she told the Council she was incapable of acting. There are no records showing Miss X asked the Council to displace her prior to November 2024. The Council acted without fault once it was alerted to Miss X’s request and the Court displaced Miss X in February 2025
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London Borough of Islington (24 016 440)
Statement Not upheld Disabled children 13-Jul-2025
Summary: Miss X complained the Council failed to properly consider the evidence and her son’s needs when it decided he met the Universal Plus short breaks criteria. We do not find fault with the Council’s decision making.
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North Somerset Council (24 015 183)
Statement Upheld Council tax 13-Jul-2025
Summary: Mr Y complained about the Council’s handling of his partner, Ms X’s, council tax account. We found fault because the Council failed to adequately consider in a timely manner whether documents were being served to Ms X at the proper address. This caused Ms X avoidable distress and meant she paid an enforcement fee she should not have been charged. To remedy the injustice caused, the Council has agreed to apologise, refund the relevant fee and issue a reminder to relevant staff.
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Liverpool City Council (24 017 304)
Statement Not upheld Cemeteries and crematoria 13-Jul-2025
Summary: Mr B complained that the Council had acted unfairly in respect of the provision of burial plots for his parents following the death of his mother, resulting in significant extra costs on the day of the burial. This caused Mr B significant distress at a very difficult time. We have not found fault with the actions of the Council.
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Royal Borough of Kensington & Chelsea (24 009 264)
Statement Upheld Homelessness 13-Jul-2025
Summary: Ms X complained the Council provided unsuitable accommodation following a homeless application. We have found the Council failed to advise Ms X of her right to seek a review of the suitability of her temporary accommodation which will have caused her uncertainty. The Council has agreed to apologise and make a symbolic payment.
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Provide Children & Family Services (24 009 890b)
Statement Not upheld Special educational needs 13-Jul-2025
Summary: Miss X complained about a lack of services provided to her daughter, Y, from a local provider, Council and Integrated Care Board. We found fault with the Council which caused Miss X and her daughter frustration and a loss of opportunities. The Council agreed to our recommendations to remedy this situation.
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Essex County Council (24 009 890)
Statement Upheld Special educational needs 13-Jul-2025
Summary: Miss X complained about a lack of services provided to her daughter, Y, from a local provider, Council and Integrated Care Board. We found fault with the Council which caused Miss X and her daughter frustration and a loss of opportunities. The Council agreed to our recommendations to remedy this situation.
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NHS Mid and South Essex ICB (24 009 890a)
Statement Not upheld Education, health and care plans 13-Jul-2025
Summary: Miss X complained about a lack of services provided to her daughter, Y, from a local provider, Council and Integrated Care Board. We found fault with the Council which caused Miss X and her daughter frustration and a loss of opportunities. The Council agreed to our recommendations to remedy this situation.
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London Borough of Southwark (25 000 454)
Statement Closed after initial enquiries Allocations 10-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her application to be re-housed to a larger property. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Tower Hamlets (25 000 621)
Statement Closed after initial enquiries Other 10-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a safeguarding referral. This is because there is insufficient evidence of fault by the Council and an investigation would not lead to a different outcome.