Decision search
Your search has 54634 results
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Derbyshire County Council (24 018 690)
Statement Upheld Special educational needs 19-Aug-2025
Summary: We have upheld Mrs X’s complaint because the Council delayed finalising her son’s Education Health and Care plan. The Council apologised and offered a proportionate remedy for the injustice caused to both Mrs X and her son.
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Kingston Upon Hull City Council (24 020 012)
Statement Upheld Special educational needs 19-Aug-2025
Summary: Miss X complains the Council did not deal properly with her son’s special educational needs causing delay and avoidable distress. The Council is at fault because it did not properly complete an Education Health and Care Plan annual review properly, did not complete an Education Health and Care Needs Assessment properly and did not manage documents properly. Miss X suffered delay to receiving her son’s final EHCP and avoidable distress. The Council should apologise and pay Miss X £750.
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London Borough of Lambeth (24 020 654)
Statement Not upheld Allocations 19-Aug-2025
Summary: Ms X complained that changes to the Council’s housing allocations policy unfairly affected her qualifying date and lowered her bidding position. We find no fault by the Council.
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Wigan Metropolitan Borough Council (24 021 309)
Statement Not upheld Child protection 19-Aug-2025
Summary: Mr X complained about the Council’s children’s social care service. We have discontinued our investigation, because the Council has not yet provided Mr X with its final complaint response.
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London Borough of Waltham Forest (24 021 867)
Statement Upheld School admissions 19-Aug-2025
Summary: Ms X complained that the Independent Admission Appeals Panel failed to properly consider her appeal for a school place for her child. There was fault in the way the Panel considered Ms X’s appeal and reached its decision. The Council will apologise to Ms X for the avoidable frustration and uncertainty caused by the fault, hold a new appeal hearing with new panel members and clerk and provide training or guidance on the statutory guidance for clerks and panel members.
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London Borough of Haringey (24 014 203)
Report Upheld Safeguarding 19-Aug-2025
Summary: Ms X complained the Council did not act when she raised concerns about Mr Y’s welfare. She also complained about the Council’s handling of her complaint. Ms X said the Council’s actions caused distress to Mr Y, his family and Ms X. The Council was at fault. It has not evidenced it considered if it needed to act to safeguard Mr Y. This left Mr Y at risk of harm and caused Ms X, Mr Y and his family uncertainty. The Council’s complaint handling was poor and this caused frustration to Ms X.
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Kingston Upon Hull City Council (23 011 537)
Statement Upheld Disabled facilities grants 19-Aug-2025
Summary: The Council, and KWL acting on its behalf, were at fault for delay installing a level access shower in Mr X’s home and for the poor quality of the resulting works. As a result, Mr X was without an adaption he needed for over two years and experienced avoidable distress and frustration. The Council has agreed to apologise to Mr X, make a payment, and act to improve its services.
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London Borough of Lambeth (24 022 555)
Statement Closed after initial enquiries Safeguarding 19-Aug-2025
Summary: We will not investigate this complaint about the Council’s response to the complainant’s safeguarding referral. Part of the complaint is late and there is no good reason the complainant could not have come to us sooner. It is unlikely an investigation would find fault with the Council for more recent events.
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Birmingham City Council (25 000 335)
Statement Closed after initial enquiries Council tax 19-Aug-2025
Summary: We will not investigate this complaint about a Council tax discount because an appeal has been made to the Valuation Tribunal
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Statement Closed after initial enquiries Enforcement 19-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against a developer for breaching planning control and the Hedgerow Regulations. We have not seen enough evidence of fault in the process leading to the Council’s decision. Also, we consider Mr X has not suffered a significant personal injustice because of a failure to follow the complaints process which warrants our involvement.