Decision search
Your search has 54634 results
-
Devon County Council (24 021 842)
Statement Closed after initial enquiries Other 27-Aug-2025
Summary: Miss X complained Devon County Council and NHS Devon Integrated Care Board produced a document that did not accurately reflect her son’s needs and failed to explain where the information in the form came from. We will not investigate Miss X’s complaint. This is because we do not consider an investigation by the Ombudsmen would be likely to add to the work already undertaken by the Council in response to Miss X’s complaint.
-
Statement Closed after initial enquiries Other 27-Aug-2025
Summary: Miss X complained Devon County Council and NHS Devon Integrated Care Board produced a document that did not accurately reflect her son’s needs and failed to explain where the information in the form came from. We will not investigate Miss X’s complaint. This is because we do not consider an investigation by the Ombudsmen would be likely to add to the work already undertaken by the Council in response to Miss X’s complaint.
-
Enhanced Elderly Care Limited (24 022 629)
Statement Upheld Residential care 27-Aug-2025
Summary: Mrs A complains about the care and treatment of her mother, Mrs B. She also complains about how long North East and North Cumbria Integrated Care Board (the ICB) took to respond to her complaint. We found the ICB took too long to respond to Mrs A’s complaint which caused her unnecessary distress. I recommended and the ICB agreed to apologise and make a symbolic payment to remedy this injustice. We also found a doctor from St Albans Medical Group changed Mrs B’s medical records after her death. Staff from Wardley Gate Care Centre disposed of used medication in a way which caused Mrs A doubt about whether Mrs B’s medication had been given correctly. However, I have seen evidence both organisations have already made appropriate changes to their processes, so no further action is needed.
-
Staffordshire County Council (25 000 325)
Statement Closed after initial enquiries Domiciliary care 27-Aug-2025
Summary: We will not investigate this complaint about adult social care provided at home. The claimed injustice is not significant enough to justify our involvement. The issues are not ongoing as the Council changed the care provider.
-
London Borough of Lambeth (25 003 413)
Statement Closed after initial enquiries Private housing 27-Aug-2025
Summary: We will not investigate this complaint about the ownership of a property used by the Council as private sector temporary accommodation. Private ownership disputes are matters for the courts to resolve and it is reasonable for Miss X to seek a legal remedy.
-
Epping Forest District Council (25 003 483)
Statement Closed after initial enquiries Allocations 27-Aug-2025
Summary: We will not investigate this complaint about the Council’s refusal to accept Miss X’s application to the housing register. There is insufficient evidence of fault which would warrant an investigation.
-
Staffordshire County Council (25 003 631)
Statement Closed after initial enquiries Special educational needs 27-Aug-2025
Summary: We will not investigate this complaint about alleged fault in the process of producing and issuing the complainant’s daughter’s Education Health and Care plan. It would be reasonable for the complainant to use his right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) about the content of the Education Health and Care plan, and the substantive matters do not therefore fall to be investigated by the Ombudsman.
-
Statement Closed after initial enquiries Trees 27-Aug-2025
Summary: We will not investigate this complaint about the Council’s refusal to provide advice on how Ms X can deal with a Council owned tree which is growing on her boundary. She says the tree has damaged the existing fence and is preventing her from installing a new secure boundary fence. We have not seen enough evidence of fault in the Council’s actions. Also, we cannot require the Council to remove the tree or decide if the Council is liable for the damage to Ms X’s property and whether it is responsible for her being unable to secure her boundary.
-
Bath and North East Somerset Council (25 003 767)
Statement Closed after initial enquiries Child protection 27-Aug-2025
Summary: We will not investigate Mr X’s complaint the Council ignored his safeguarding concerns for his child. The matter is closely related to current court proceedings about the child’s safety and care arrangements. The existence of this court action creates a permanent and absolute legal bar that prevents us from investigating this matter further.
-
Manchester City Council (25 004 161)
Statement Upheld Refuse and recycling 27-Aug-2025
Summary: We will not investigate this complaint about the failure to return bins to the correct location after they are emptied. We consider the Council’s apologies and correction of the service an appropriate remedy.