Decision search
Your search has 54634 results
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London Borough of Camden (25 006 549)
Statement Closed after initial enquiries Councillor conduct and standards 28-Aug-2025
Summary: We will not investigate Mr X’s complaint about how the Council considered the conduct of two councillors. This is because we are unlikely to find enough evidence of fault to justify an investigation.
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Buckinghamshire Council (25 005 121)
Statement Closed after initial enquiries Other 28-Aug-2025
Summary: We will not investigate Mr X’s late complaint about the Council’s handling of his child’s case between 2018 and 2019. The issues raised are closely connected to court proceedings about care arrangements for Mr X’s child. There are no good reasons to exercise discretion to investigate this late complaint now. Further, the existence of court action creates a permanent and absolute legal bar that prevents us from investigating the matter.
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Statement Closed after initial enquiries Child protection 28-Aug-2025
Summary: We will not investigate Mrs X’s complaint that the Council failed to properly investigate an allegation made about a teacher. This is because there is insufficient evidence of fault.
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Birmingham City Council (25 005 599)
Statement Closed after initial enquiries Housing benefit and council tax benefit 28-Aug-2025
Summary: We will not investigate this complaint about a housing benefit overpayment. This is because there is no significant injustice remaining and investigation would not lead to a different outcome.
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Nottingham City Council (25 005 773)
Statement Closed after initial enquiries Child protection 28-Aug-2025
Summary: We will not investigate Miss X’s late complaint about the Council’s handling of her children’s case before 2023. The issues are closely related to court proceedings about care and contact arrangements for Miss X’s children. There are no good reasons to exercise discretion to investigate this late complaint now. The existence of court action creates a permanent and absolute legal bar that prevents us from investigating the matter.
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Warrington Council (25 005 820)
Statement Closed after initial enquiries Child protection 28-Aug-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her children’s case. The issues raised are closely related to matters that have been the subject of court proceedings. The existence of court action creates a permanent and absolute legal bar preventing us from investigating the matter. We also cannot achieve the outcome Mrs X wants.
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Gateshead Metropolitan Borough Council (23 006 504)
Statement Not upheld Residential care 27-Aug-2025
Summary: Mrs A complains about the care and treatment of her mother, Mrs B. She also complains about how long North East and North Cumbria Integrated Care Board (the ICB) took to respond to her complaint. We found the ICB took too long to respond to Mrs A’s complaint which caused her unnecessary distress. I recommended and the ICB agreed to apologise and make a symbolic payment to remedy this injustice. We also found a doctor from St Albans Medical Group changed Mrs B’s medical records after her death. Staff from Wardley Gate Care Centre disposed of used medication in a way which caused Mrs A doubt about whether Mrs B’s medication had been given correctly. However, I have seen evidence both organisations have already made appropriate changes to their processes, so no further action is needed.
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NHS North East & North Cumbria Integrated Care Board (23 006 504a)
Statement Upheld Other 27-Aug-2025
Summary: Mrs A complains about the care and treatment of her mother, Mrs B. She also complains about how long North East and North Cumbria Integrated Care Board (the ICB) took to respond to her complaint. We found the ICB took too long to respond to Mrs A’s complaint which caused her unnecessary distress. I recommended and the ICB agreed to apologise and make a symbolic payment to remedy this injustice. We also found a doctor from St Albans Medical Group changed Mrs B’s medical records after her death. Staff from Wardley Gate Care Centre disposed of used medication in a way which caused Mrs A doubt about whether Mrs B’s medication had been given correctly. However, I have seen evidence both organisations have already made appropriate changes to their processes, so no further action is needed.
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NHS North East & North Cumbria Integrated Care Board (23 006 504b)
Statement Upheld Other 27-Aug-2025
Summary: Mrs A complains about the care and treatment of her mother, Mrs B. She also complains about how long North East and North Cumbria Integrated Care Board (the ICB) took to respond to her complaint. We found the ICB took too long to respond to Mrs A’s complaint which caused her unnecessary distress. I recommended and the ICB agreed to apologise and make a symbolic payment to remedy this injustice. We also found a doctor from St Albans Medical Group changed Mrs B’s medical records after her death. Staff from Wardley Gate Care Centre disposed of used medication in a way which caused Mrs A doubt about whether Mrs B’s medication had been given correctly. However, I have seen evidence both organisations have already made appropriate changes to their processes, so no further action is needed.
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NHS North East & North Cumbria Integrated Care Board (23 006 504c)
Statement Upheld Other 27-Aug-2025
Summary: Mrs A complains about the care and treatment of her mother, Mrs B. She also complains about how long North East and North Cumbria Integrated Care Board (the ICB) took to respond to her complaint. We found the ICB took too long to respond to Mrs A’s complaint which caused her unnecessary distress. I recommended and the ICB agreed to apologise and make a symbolic payment to remedy this injustice. We also found a doctor from St Albans Medical Group changed Mrs B’s medical records after her death. Staff from Wardley Gate Care Centre disposed of used medication in a way which caused Mrs A doubt about whether Mrs B’s medication had been given correctly. However, I have seen evidence both organisations have already made appropriate changes to their processes, so no further action is needed.