Decision search
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Derbyshire County Council (25 010 497)
Statement Closed after initial enquiries Highway repair and maintenance 27-Aug-2025
Summary: We will not investigate Mrs B’s complaint about the Council failing to maintain the road where she lives. This is because it is reasonable for Mrs B to apply to court for an order requiring the Council to repair the road.
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Manchester City Council (25 010 585)
Statement Closed after initial enquiries Highway repair and maintenance 27-Aug-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a large pothole which the Council had failed to repair. This is because it is reasonable for Mr B to take the Council to court.
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Essex County Council (24 003 413)
Statement Upheld Other 27-Aug-2025
Summary: Mrs X complained the Council wrongly billed the estate of her relative (Mrs Q) for her residential care when she was eligible for funding under section 117 aftercare. We found fault by the Council because it did not complete a detailed section 117 assessment or aftercare plan when Mrs Q was discharged from hospital. However we consider if it had done so it would, on the balance of probabilities, have found Mrs Q did not have section 117 aftercare needs requiring residential care. The Council agreed to apologise and make a symbolic payment to Mrs X in recognition of the uncertainty caused to her by the identified fault.
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Country Court Care Homes 10 Limited (24 019 147)
Statement Upheld Residential care 27-Aug-2025
Summary: Ms B complains about two incidents when her mother suffered maltreatment at a care home. We have found fault in the Home’s actions and the Home has agreed to apologise, pay a financial remedy and carry out a service improvement.
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London Borough of Hackney (24 019 318)
Statement Upheld Alternative provision 27-Aug-2025
Summary: Miss X complained the Council failed to complete her child, Y’s, Education, Health and Care Needs Assessment within the statutory timescales. Miss X also complains Y did not receive suitable education from November 2022. Miss X says this caused her and her family distress and Y missed education. We have found fault in the Councils actions for delaying completing Y’s Education Health and Care Needs Assessment and for failing to provide Y with education. The Council has agreed to write to Miss X to apologise and pay her a financial payment.
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London Borough of Lambeth (25 002 720)
Statement Closed after initial enquiries Homelessness 27-Aug-2025
Summary: We will not investigate this complaint about the suitability of Ms X’s temporary accommodation. It was reasonable to expect Ms X to ask the Council for a review of its decisions.
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Coventry City Council (25 002 815)
Statement Upheld Child protection 27-Aug-2025
Summary: We will not investigate Mr F’s complaint because the Council has responded at all three stages of the statutory children’s complaint process, and there is nothing we could add by further investigation. The Council has offered a satisfactory remedy.
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Royal Borough of Kensington & Chelsea (24 021 370)
Statement Closed after initial enquiries Homelessness 27-Aug-2025
Summary: We will not investigate Ms X’s complaint about refuge accommodation because it was not arranged by this Council. There is insufficient evidence of fault in the Council’s decision to end its duty to provide interim accommodation to justify further investigation.
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London Borough of Bromley (24 021 453)
Statement Upheld Transport 27-Aug-2025
Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because the Council agreed to reassess the application.
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Surrey County Council (24 021 791)
Statement Closed after initial enquiries Assessment and care plan 27-Aug-2025
Summary: We will not investigate this late complaint about the Council’s adult social care department. There is not a good reason for the delay in the matter being escalated to the Ombudsman.