Decision search
Your search has 54634 results
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London Borough of Bromley (25 008 434)
Statement Closed after initial enquiries Highway repair and maintenance 27-Aug-2025
Summary: We will not investigate Mr X’s complaint that his car was damaged by tree branches on the road. This is because it is reasonable for Mr X to pursue his compensation claim by taking the Council to court.
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Rother District Council (25 009 180)
Statement Closed after initial enquiries Parking and other penalties 27-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision not to make a parking permit refund. This is because there is insufficient evidence of fault by the Council.
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Hampshire County Council (25 005 213)
Statement Closed after initial enquiries Special educational needs 27-Aug-2025
Summary: We cannot investigate Ms X’s complaint about how the Council carried out an Education Health and Care needs assessment. This is because she has used her right of appeal to a tribunal and the issues raised are not separable from that appeal.
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Lincolnshire County Council (25 005 218)
Statement Closed after initial enquiries Street furniture and lighting 27-Aug-2025
Summary: We will not investigate this complaint about not removing a sign blocking a path. This is because there is not enough evidence of fault to warrant an investigation.
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Sheffield City Council (25 005 560)
Statement Closed after initial enquiries Safeguarding 27-Aug-2025
Summary: We cannot investigate this complaint about the Council’s action in connection with legal proceedings in the Court of Protection. This is because we have no remit to investigate.
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Cheshire East Council (24 009 262)
Report Upheld Child protection 26-Aug-2025
Summary: Miss X complained the Council excessively and disproportionately intervened after a traumatic premature birth. She said the Council wrongly considered care proceedings, put both of her children on child protection plans, and communicated poorly. Miss X said the Council’s actions scarred and traumatised her, and caused significant distress. She said the experience significantly impacted her mental health. Miss X said she felt shamed, bullied and misjudged. She said she was treated like a danger to her children during one of the most frightening, exhausting and vulnerable times of her life. Miss X said she and her children carry the emotional consequences every day.
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London Borough of Bromley (24 005 064)
Statement Upheld Other 26-Aug-2025
Summary: Mrs H complained about the care provided to her son, Mr G, by London Borough of Bromley, NHS South East London Integrated Care Board and Oxleas NHS Foundation Trust. We found fault by these organisations for their handling of Mr G’s discharge from hospital. This caused Mr G and Mrs H distress and uncertainty. The organisations will act to put matters right and review their policies and procedures to prevent similar problems occurring in future.
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Oxleas NHS Foundation Trust (24 005 064a)
Statement Upheld Mental health services 26-Aug-2025
Summary: Mrs H complained about the care provided to her son, Mr G, by London Borough of Bromley, NHS South East London Integrated Care Board and Oxleas NHS Foundation Trust. We found fault by these organisations for their handling of Mr G’s discharge from hospital. This caused Mr G and Mrs H distress and uncertainty. The organisations will act to put matters right and review their policies and procedures to prevent similar problems occurring in future.
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NHS South East London ICB (24 005 064b)
Statement Upheld Mental health services 26-Aug-2025
Summary: Mrs H complained about the care provided to her son, Mr G, by London Borough of Bromley, NHS South East London Integrated Care Board and Oxleas NHS Foundation Trust. We found fault by these organisations for their handling of Mr G’s discharge from hospital. This caused Mr G and Mrs H distress and uncertainty. The organisations will act to put matters right and review their policies and procedures to prevent similar problems occurring in future.
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Manchester City Council (24 010 615)
Statement Upheld Homelessness 26-Aug-2025
Summary: Ms X complained about the way the Council handled her homelessness and housing register applications. We found some fault with how it handled Ms X’s homelessness application and how it decided her priority on the housing register. The Council agreed to apologise and make a payment to Ms X to recognise the distress caused.