Decision search
Your search has 54634 results
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London Borough of Croydon (25 002 119)
Statement Closed after initial enquiries Homelessness 28-Aug-2025
Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application since 2019. There is insufficient evidence of fault which would warrant an investigation. We will not exercise discretion to consider events before 2024 because they are outside the normal 12-month period for receiving complaints.
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Lancashire County Council (25 002 892)
Statement Closed after initial enquiries Assessment and care plan 28-Aug-2025
Summary: We will not investigate this complaint about adult social care because there is not enough injustice to justify our involvement.
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Rochdale Metropolitan Borough Council (25 002 993)
Statement Closed after initial enquiries Allocations 28-Aug-2025
Summary: We will not investigate this complaint about the Council’s assessment of Ms X’s housing application. There is insufficient evidence of fault which would warrant an investigation.
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Warwickshire County Council (25 003 060)
Statement Upheld Residential care 28-Aug-2025
Summary: We will not investigate this complaint about adult social care in a residential care home. This is because we are satisfied with the actions the care provider has taken in response to the complaint. It has accepted fault, apologised, and will learn lessons to improve service. It is unlikely an Ombudsman investigation would achieve anything further.
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Devon County Council (25 003 404)
Statement Closed after initial enquiries Special educational needs 28-Aug-2025
Summary: We cannot investigate this complaint about the review of an Education, Health, and Care Plan before transition to secondary school. Mrs X appealed to the First-tier Tribunal (Special Educational Needs and Disability) and the issues she complained about were connected to the subject of this appeal.
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London Borough of Haringey (24 020 953)
Statement Not upheld Parking and other penalties 28-Aug-2025
Summary: Miss X complained the Council sent her enforcement letters about penalty charge notices when it should not have done. We have not found fault in the Council’s actions. We do not uphold Miss X’s complaint.
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Central Bedfordshire Council (24 022 635)
Statement Upheld Assessment and care plan 28-Aug-2025
Summary: Ms X complained about a social care assessment leading to a decision to end her care package. There was poor communication and a failure to act in line with Care Act 2014 eligibility regulations which was fault causing avoidable distress, time and trouble and a loss of care services. There is no fault in reducing the hours of care and support allocated to meet Ms X’s needs. The Council will apologise, make payments to Ms X and issue a reminder to council staff to provide details of the appeal procedure and to signpost us at the end of the complaint procedure.
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Eastleigh Borough Council (25 003 574)
Statement Closed after initial enquiries Allocations 28-Aug-2025
Summary: We will not investigate this complaint about the Council refusing Miss X’s application to join its housing register. This is mainly because there is not enough evidence of fault in the Council’s decision-making to justify investigating.
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Birmingham City Council (25 004 245)
Statement Closed after initial enquiries Refuse and recycling 28-Aug-2025
Summary: We cannot investigate Ms X’s complaint about missed refuse collections. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area.
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North Somerset Council (25 004 456)
Statement Closed after initial enquiries Charging 28-Aug-2025
Summary: We will not investigate this complaint about the Council’s handling of a charge for residential care. This is because the injustice is not significant enough to warrant our involvement, and an investigation is unlikely to lead to a different outcome.