Decision search
Your search has 54634 results
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London Borough of Ealing (24 013 702)
Statement Upheld Private housing 02-Sep-2025
Summary: Mr X complained about the Council’s handling of property disrepair at his mother’s (Mrs Y) private accommodation. We found the Council was at fault in delaying inspecting the accommodation and issuing the outcome of that inspection. It was also at fault in attempting to arrange a re-inspection later in 2024. It was not at fault in declining to commence formal legal action against the landlord. The Council’s faults caused Mrs Y injustice in the form of uncertainty for which we are recommending a remedy.
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London Borough of Southwark (24 014 982)
Statement Upheld Homelessness 02-Sep-2025
Summary: Miss X complained about how the Council handled her homelessness and about the suitability of the accommodation it provided. Miss X also complained about how the Council handled her housing allocation. The Council was at fault. It failed to handle her homelessness properly. It used incorrect terminology in its communication causing confusion and uncertainty. It delayed accepting the main housing duty resulting in a delay in Miss X having a right of review. The Council should apologise to Miss X, make a symbolic payment to her and provide an update about ongoing service improvements.
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Dacorum Borough Council (24 016 250)
Statement Upheld Planning applications 02-Sep-2025
Summary: Mr X and Mrs Y complained about how the Council decided to approve a planning application for a development near to their home. We do not find fault with how the Council considered this application. We find the Council at fault for not sending Mr X and Mrs Y a consultation letter but find the Council has already addressed the injustice this has caused.
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London Borough of Harrow (24 017 994)
Statement Closed after initial enquiries Homelessness 02-Sep-2025
Summary: We will not investigate this complaint about the Council’s failure to provide accommodation when it considered Mr X’s homelessness applications. There is insufficient evidence of fault which would warrant an investigation.
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Thames Valley Police & Crime Commissioner (25 009 199)
Statement Closed after initial enquiries Other 02-Sep-2025
Summary: We cannot investigate this complaint about the Police’s handling of a criminal investigation and the decision to make a safeguarding referral for Mr X’s child. We have no power to look into complaints connected with investigating or preventing crime.
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Birmingham City Council (25 009 554)
Statement Closed after initial enquiries Parking and other penalties 02-Sep-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant could have appealed to the tribunal.
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Gloucestershire County Council (25 009 701)
Statement Closed after initial enquiries Other 02-Sep-2025
Summary: We will not investigate this complaint about liability for damage to Mr X’s motor vehicle. This is because Mr X has an alternative legal remedy through the courts and because we cannot decide liability, or direct the Council to accept liability, it would be reasonable to expect Mr X to use his legal remedy.
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Preston City Council (25 010 068)
Statement Closed after initial enquiries Council tax 02-Sep-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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Wirral Metropolitan Borough Council (25 012 270)
Statement Upheld Special educational needs 02-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of Mrs X’s son’s Education, Health and Care needs assessment. This is because the Council has apologised to Mrs X and agreed to pay her £200, and this provides a suitable remedy for the complaint.
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London Borough of Barnet (24 018 570)
Statement Closed after initial enquiries Enforcement 02-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because we are unlikely to find fault.