Decision search
Your search has 54634 results
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Solihull Metropolitan Borough Council (24 012 946)
Statement Closed after initial enquiries Direct payments 09-Sep-2025
Summary: We will not investigate Mr X’s complaint the Council ended direct payments for his daughters’ care and support without following the correct process. This is because the issues could reasonably be or have been mentioned as part of legal proceedings on a closely related matter.
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Derby City Council (24 014 779)
Statement Upheld Special educational needs 09-Sep-2025
Summary: The Council was at fault for delay in assessing Mrs X’s child, W, for an Education, Health and Care Plan. This meant W missed out on provision they should have had at a key time in their education. To remedy W’s injustice, the Council will make a symbolic payment to Mrs X. It has already agreed to take suitable action to prevent similar fault in future.
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Dacorum Borough Council (24 015 859)
Statement Upheld Noise 09-Sep-2025
Summary: We have no grounds to criticise the Council’s decision that a noise does not amount to a statutory nuisance. However, there was fault by the Council, because it has considered irrelevant factors as part of its decision-making. This did not cause an injustice to the complainant, but the Council has agreed to issue guidance to its staff.
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London Borough of Enfield (24 019 324)
Statement Upheld Homelessness 09-Sep-2025
Summary: The Council was at fault for delay providing Ms X and her children temporary accommodation, failing to consider its main housing duty, and giving Ms X insufficient time to consider an offer. This meant a delay in Ms X moving back to the area where her support network was, and it disrupted her children’s education. The Council will apologise and make a payment to remedy the injustice.
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East Devon District Council (24 019 452)
Statement Closed after initial enquiries Planning applications 09-Sep-2025
Summary: We will not investigate this complaint about planning advice as there is insufficient evidence of fault by the Council.
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Statement Upheld Refuse and recycling 09-Sep-2025
Summary: Mr D complains the Council failed to fully consider relocating communal waste bins. I do not have contemporaneous evidence of how the Council assessed the site and considered Mr D’s request. I have upheld the complaint and asked the Council to carry out a new assessment, which it should document, and share its decision with Mr D.
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Statement Upheld Special educational needs 09-Sep-2025
Summary: Mr X complained the Council failed to provide an appropriate placement and specialist provision for his children Y and Z. The Council was at fault. It failed to secure the provision for Y and Z set out in their Education, Health and Care (EHC) Plans and did not uphold Mr X’s complaint despite this. The Council has agreed to apologise and make payments to Mr X to acknowledge the frustration and lack of provision. It has also agreed to produce an action plan to address the shortage of special school provision in its area.
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Royal Borough of Kensington & Chelsea (24 022 147)
Statement Upheld Homelessness 09-Sep-2025
Summary: Miss D says the Council left her in unsafe temporary accommodation. I have found the Council at fault and Miss D was left in unsuitable accommodation for 22 months. The Council has agreed to pay Miss D redress.
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Surrey County Council (25 000 224)
Statement Upheld Special educational needs 09-Sep-2025
Summary: We will not investigate this complaint about delays in the annual review of an Education, Health and Care Plan, or the content of the Plan, including how the Council communicated about this matter. This is because the Council has upheld Mrs X’s complaint, apologised and offered a suitable remedy for Mrs X’s injustice. Therefore, further investigation would not lead to a different outcome and there are no wider public interest issues to justify our investigation.
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Suffolk County Council (25 012 731)
Statement Closed after initial enquiries Highway repair and maintenance 09-Sep-2025
Summary: We will not investigate Ms B’s complaint that her car was severely damaged after hitting a large pothole. This is because it is reasonable for Ms B to pursue her compensation claim by taking the Council to court.