Decision search
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Statement Closed after initial enquiries Other 14-Sep-2025
Summary: We will not investigate this complaint about a member of staff bringing their children into work at a day centre providing care for adults. We cannot achieve the outcome Mr X seeks.
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Devon County Council (25 005 202)
Statement Closed after initial enquiries Highway repair and maintenance 14-Sep-2025
Summary: We will not investigate Ms X’s complaints about the Council’s decision that a highway serving her property does not require repairs, and how it communicated its decision. The law allows Ms X to take the core highway maintenance matter to the Magistrates’ court, which it would not be unreasonable for her to do. This takes her repairs complaint outside of our jurisdiction. There is insufficient evidence of fault in the Council’s communication of its decisions, nor sufficient significant personal injustice stemming from this issue, to warrant us investigating.
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Stafford Borough Council (25 005 259)
Statement Closed after initial enquiries Council tax 14-Sep-2025
Summary: We will not investigate this complaint about Council tax billing because there is insufficient injustice to warrant investigation.
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London Borough of Sutton (25 005 550)
Statement Closed after initial enquiries Special educational needs 14-Sep-2025
Summary: We cannot investigate Miss X’s complaint about the Council’s decision not to carry out an Education Health and Care needs assessment. This is because she has used her right of appeal to a tribunal. Other matters have not caused a significant enough injustice to warrant investigation.
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Rugby Borough Council (25 005 561)
Statement Closed after initial enquiries Planning applications 14-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to grant planning permission for a retrospective planning application. The complaint is made too late and we have seen no reason why Mrs X could not have contacted us much sooner.
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Staffordshire County Council (25 005 833)
Statement Closed after initial enquiries Child protection 14-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions while his children were in foster care. This is because decisions about the children’s future are for the court, and it would be disproportionate to look at the remaining issues separately.
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Wakefield City Council (25 005 909)
Statement Closed after initial enquiries Highway repair and maintenance 14-Sep-2025
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.
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Newcastle upon Tyne City Council (25 002 727)
Statement Closed after initial enquiries Charging 14-Sep-2025
Summary: We will not investigate this complaint about the Council’s failure to properly explain Mr X’s care charges. This is because it relates to events that took place more than 12 months ago and it would have been reasonable for Mr X to bring the complaint to us earlier. In addition, if we did exercise discretion to investigate the complaint, we would be unlikely to find fault with the Council’s actions.
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Knowsley Metropolitan Borough Council (25 003 172)
Statement Closed after initial enquiries Other 14-Sep-2025
Summary: We will not investigate Mrs X’s complaint about her being unpaid for delivering respite care to a disabled child. It is unlikely we would find the Council had any duty to pay Mrs X.
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Eastbourne Borough Council (25 003 358)
Statement Closed after initial enquiries Other 14-Sep-2025
Summary: We will not investigate Miss X’s complaint about the conduct of her housing officer. This is mostly because it is unlikely that further investigation by us will lead to a different result and we cannot achieve the remaining result Miss X wants.