Decision search
Your search has 54634 results
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Salford City Council (24 023 494)
Statement Closed after initial enquiries Other 15-Sep-2025
Summary: We will not investigate Ms X’s complaint that the Council has refused to compensate her for financial losses incurred after she was misinformed about the terms of a Council-run property management scheme. This matter is better considered by a court.
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North Tyneside Metropolitan Borough Council (25 000 255)
Statement Closed after initial enquiries Other 15-Sep-2025
Summary: We will not investigate this complaint about how the Council conducted a parenting assessment. This is because the Council have amended the parenting assessment and further investigation would not lead to a different outcome.
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Knowsley Metropolitan Borough Council (25 001 302)
Statement Closed after initial enquiries Other 15-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of Mr Y’s case. The Council has upheld Mr X’s complaint that it failed to properly assess Mr Y’s mental capacity and best interests for several years. It has apologised to Mr X for the faults identified, offered a substantial remedy payment and taken action to learn and improve its service. There is nothing more we could meaningfully achieve by investigating this matter further.
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Leicestershire County Council (25 001 362)
Statement Upheld Domiciliary care 15-Sep-2025
Summary: We will not investigate this complaint about adult social care provided at home, and specifically about the mismanagement of medication. It is unlikely we would add to the Council’s investigation or reach a different outcome. There is not enough outstanding injustice to justify our involvement; the Council apologised to recognise the impact of failings in service. We are satisfied with the actions the Council took.
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Bolsover District Council (25 004 008)
Statement Closed after initial enquiries Refuse and recycling 15-Sep-2025
Summary: We will not investigate this complaint about a refuse lorry causing damage to a kerb and grass verge, and about the Council’s handling of a subsequent telephone call about the matter. There is insufficient evidence of fault causing the complainant a significant injustice, there are other bodies better placed to consider the complainant’s concerns, and an investigation is unlikely to lead to a different outcome.
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Essex County Council (25 004 028)
Statement Closed after initial enquiries Safeguarding 15-Sep-2025
Summary: We will not investigate this complaint about the way the Council followed its safeguarding procedures. The Council has now agreed to consider Ms B’s complaint.
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Oldham Metropolitan Borough Council (25 004 033)
Statement Upheld Cemeteries and crematoria 15-Sep-2025
Summary: We will not investigate this complaint about burial arrangements for Mr X's brother. We are satisfied with the actions the Council has already proposed in response to his complaint, and we cannot achieve the outcome that Mr X wants.
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London Borough of Hackney (25 004 137)
Statement Closed after initial enquiries Council tax 15-Sep-2025
Summary: We will not investigate Miss X’s complaint about Council Tax recovery and communication as it is unlikely we would find fault. We cannot investigate action within Court proceedings. And the Information Commissioner’s Office is better placed to consider a data protection complaint.
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Statement Closed after initial enquiries Child protection 15-Sep-2025
Summary: We cannot investigate this complaint about the Council’s child protection actions. This is because the Council has started family court proceedings, and we have no jurisdiction to investigate these matters.
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London Borough of Lewisham (25 004 463)
Statement Closed after initial enquiries Allocations 15-Sep-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.