Decision search
Your search has 52604 results
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Hampshire County Council (25 002 530)
Statement Closed after initial enquiries Special educational needs 12-Jun-2025
Summary: We cannot investigate Mr Y’s complaint the Council named an unsuitable school placement in his child’s Education, Health and Care Plan. This is because Mr Y has appealed to the SEND Tribunal about the same matter. Will not investigate Mr Y’s other complaints because they are premature.
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London Borough of Barnet (25 002 771)
Statement Closed after initial enquiries Highway repair and maintenance 12-Jun-2025
Summary: We will not investigate this complaint about damage to Mr X’s car as this is a matter for the courts.
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Hampshire County Council (25 003 023)
Statement Closed after initial enquiries Highway repair and maintenance 12-Jun-2025
Summary: We will not investigate Ms Y’s complaint that her car was damaged by a pothole. This is because it is reasonable for Ms Y to pursue her compensation claim by taking the Council to court.
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West Sussex County Council (25 003 057)
Statement Closed after initial enquiries Child protection 12-Jun-2025
Summary: We will not investigate this complaint about the Council not following court orders. This is because the law prevents us considering the Council’s actions during court proceedings. Also, Mr X could reasonably have raised some matters in court.
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Middlesbrough Borough Council (25 004 966)
Statement Closed after initial enquiries Private housing 12-Jun-2025
Summary: We will not investigate Mrs B’s complaint about the Council refusing to refund her selective licence fee. This is because there is not enough evidence of fault to justify an investigation.
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Solihull Metropolitan Borough Council (25 005 012)
Statement Closed after initial enquiries Council tax 12-Jun-2025
Summary: We will not investigate Mr B’s complaint about his property’s council tax band. This is because we cannot investigate the actions of the Valuation Office Agency.
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North Tyneside Metropolitan Borough Council (24 010 323)
Statement Upheld Assessment and care plan 12-Jun-2025
Summary: There was some fault by the Council in its delay completing an assessment of Mr X’s care and support needs after he moved home. The Council has already apologised, which is a suitable remedy for the distress and frustration caused. There was no fault in the Council’s assessment of Mr X’s eligible needs.
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Statement Upheld Alternative provision 11-Jun-2025
Summary: Mrs X complains the Council has not dealt with her daughter Y’s education properly and she has missed educational opportunity. The Council delayed considering whether it should make alternative education provision for Y. Y suffered delay and the loss of educational opportunity. The Council should apologise and pay Mrs X £1500.
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Surrey County Council (24 015 469)
Statement Upheld Special educational needs 11-Jun-2025
Summary: Mr X complained that the Council unfairly restricted communication with him. The Council accepts it did not follow the correct process when it did this. We found the Council at fault. The Council has apologised and lifted the restrictions in response to Mr X's complaint. It has also agreed to carry out some service improvements.
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Birmingham City Council (24 016 565)
Statement Upheld Allocations 11-Jun-2025
Summary: Miss X complained that the Council kept closing Mr B’s housing applications. We find that the Council closed Mr B’s applications without allowing him to explain why he could not provide the documents it was requesting to support his application. Then, after it was aware of his circumstances, it again requested evidence he was unable to provide. These failings caused Miss X and Mr B frustration. However, there was no fault in the way the Council decided that Mr B did not qualify to join the Council’s housing register. The Council has agreed to apologise to Mr B and Miss X and to make service improvements.