Decision search
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Surrey County Council (24 018 573)
Statement Upheld Disabled children 22-Jun-2025
Summary: Mr X complained the Council took too long to carry out an occupational therapy assessment for his child Y. We found delay by the Council which caused avoidable distress and frustration. The Council will apologise and make a symbolic payment to reflect the distress. It has already increased staffing levels in the relevant team and this will minimise the chance of recurrence.
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West Berkshire Council (24 020 950)
Statement Closed after initial enquiries Trees 20-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse to carry out works to trees near the complainant’s property. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Brighton & Hove City Council (24 022 967)
Statement Upheld Disabled children 20-Jun-2025
Summary: We have upheld this complaint about the Council’s response to the complainant’s request for social care services for her son. The Council has agreed to the Ombudsman’s request to address the matter through the statutory procedure for complaints about children’s social care. This removes the need for us to investigate.
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Guildford Borough Council (24 020 221)
Statement Closed after initial enquiries Enforcement 19-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because we are unlikely to find fault.
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Birmingham City Council (24 020 825)
Statement Upheld Housing benefit and council tax benefit 19-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision on Mr X’s housing benefit entitlement. This is because Mr X has the right to appeal to a Tribunal and the Council agreed to restore Mr X’s appeal rights to enable him to appeal.
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Broxtowe Borough Council (24 021 161)
Statement Closed after initial enquiries Cemeteries and crematoria 19-Jun-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision the memorial garden on her father’s grave needs to be removed. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Sheffield City Council (24 021 946)
Statement Closed after initial enquiries Other 19-Jun-2025
Summary: We cannot investigate this complaint about the actions of the complainant’s daughter’s school. Such matters are outside the Ombudsman’s jurisdiction and the law prevents us from investigating them.
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Northumberland County Council (24 022 283)
Statement Closed after initial enquiries Allocations 19-Jun-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Statement Closed after initial enquiries Allocations 19-Jun-2025
Summary: We will not investigate Mr X’s complaint that the Council mishandled his homeless application as it failed to assess his application in line with the armed forces covenant. This is because there is insufficient evidence of fault.
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Kent County Council (24 022 613)
Statement Closed after initial enquiries Other 19-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council detaining his mother with no authority or regard for her or her family’s wishes. This is because we have no jurisdiction as Mr X has used his alternative remedy by way of proceedings in a court of law.