Decision search
Your search has 52604 results
-
South Kesteven District Council (25 000 480)
Statement Closed after initial enquiries Trees 22-Jun-2025
Summary: We will not investigate this complaint about the way the council processed an application to cut down protected trees. The complainant has appealed to the Planning Inspectorate; therefore the complaint is outside our jurisdiction. Also, I consider it is not a good use of our resources to consider a complaint about the Council’s communications when we are not investigating the substantive issue.
-
North Northamptonshire Council (25 000 650)
Statement Closed after initial enquiries Child protection 22-Jun-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision not to consider her complaint about a social worker whilst there are ongoing family court proceedings. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
-
Buckinghamshire Council (25 000 716)
Statement Closed after initial enquiries Council tax 22-Jun-2025
Summary: We will not investigate this complaint about a late council tax bill. This is because there is insufficient evidence of injustice.
-
West Sussex County Council (24 001 750)
Statement Upheld Special educational needs 22-Jun-2025
Summary: Ms X complains about issues concerning her daughter Y’s education, including delays in the EHCP process, failure to provide suitable full-time education, and poor communication. We have concluded our investigation with a finding of fault. The Council delayed in finalising Y’s EHCP and failed to ensure suitable education was in place between November 2022 and May 2023. The Council has agreed to our recommendations.
-
Royal Borough of Windsor and Maidenhead Council (24 006 596)
Statement Upheld Homelessness 22-Jun-2025
Summary: Miss X complained about how the Council dealt with her housing situation when her family became homeless. The Council found that it had taken too long to assess her situation and deal with a review, but it failed to remedy the impact of this when Miss X complained to it. The Council caused Miss X distress and uncertainty and this affected her particularly because the failings spanned a long time and the Council was aware of Miss X’s disabilities and mental illness. The Council will apologise to Miss X and make some symbolic payments to recognise the impact on her. It will also backdate her housing priority to take account of the impact of its delays, and update the Ombudsman on its service improvements.
-
London Borough of Harrow (24 007 307)
Statement Upheld Allocations 22-Jun-2025
Summary: Mr X complained about how the Council handled his housing application. The Council failed to properly consider its homelessness duties to Mr X, or his priority for social housing under its allocation policy. This fault meant Mr X and his family lived in unsuitable accommodation for eighteen months longer than they needed to. The Council agreed to apologise, make a direct offer to Mr X of its next suitable available property, and pay a financial remedy. It will also provide an update on its backlog of housing priority decisions, issue reminders to its staff, and produce an action plan to prevent recurrence of the same fault.
-
Isle of Wight Council (24 008 559)
Statement Upheld Homelessness 22-Jun-2025
Summary: The Council housed Mr X and his child in unsuitable bed and breakfast accommodation for longer than the period allowed in law. It also significantly delayed reviewing the suitability of the family’s temporary accommodation. To recognise the frustration, uncertainty and period in unsuitable accommodation caused by the Council’s faults, the Council has agreed to apologise, pay Mr X £1,000 and take action to improve its services.
-
London Borough of Southwark (24 009 156)
Statement Upheld Homelessness 22-Jun-2025
Summary: Miss X complained the Council failed to properly consider medical evidence and a disclosure of domestic abuse she provided as part of a homelessness application. We do not find fault with how the Council considered Miss X’s application. However, we find fault with how the Council communicated with Miss X, causing uncertainty. The Council has agreed to apologise to Miss X, make a symbolic payment to recognise the uncertainty caused, and complete a new review of Miss X’s case.
-
Statement Upheld Safeguarding 22-Jun-2025
Summary: Lifeways Community Care Limited (the Care Provider), and the Council found that Mr K’s care and support was inadequate. The Council found that this put him at risk of abuse and neglect. Mr K was caused distress and had to move home. The Care Provider did not handle the complaint properly. The Council initially failed to handle the safeguarding concern appropriately. It did rectify this and has taken robust action to make sure that it does not commission further until the Care Provider makes improvements. The Council has agreed to apologise to Mr K’s sister who acts on his behalf, and make a payment to Mr K and his sister in recognition of the distress it has caused them both.
-
Slough Borough Council (24 011 925)
Statement Upheld Special educational needs 22-Jun-2025
Summary: Mr X complained about the Council’s handling of his request to change the educational placement named in is child’s Educational, Health and Care Plan. We found the Council at fault in reviewing the Plan and dealing with Mr X’s resulting complaint. These faults caused Mr X avoidable distress and put him to avoidable time and trouble. The Council agreed to carry out a new review, apologise to Mr X and pay him £600 in recognition of the injustice caused by its avoidable delays and other faults.