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Statement Upheld Special educational needs 19-Jun-2025
Summary: Mrs X complained the Council failed to provide suitable education for her child since October 2024. Mrs X also complained the Council failed to secure the full educational provision set out in her child’s Education, Health and Care Plan. We found fault with the Council delaying for eight weeks in providing Alternative Provision of education for Mrs X’s child. We also found fault with the Council delaying for eight weeks outside the statutory timescales in producing Mrs X’s child’s Education, Health and Care Plan. When the Council produced the Education, Health and Care Plan it failed to ensure the full provision was delivered for Mrs X’s child. We also found fault with the Council’s delays in handling Mrs X’s complaints. The Council agreed to apologise to Mrs X and pays her a total of £1,950 for the impact its fault had on Mrs X and her child.
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Brighton & Hove City Council (24 017 078)
Statement Closed after initial enquiries Assessment and care plan 19-Jun-2025
Summary: We will not investigate the complaints about the Council’s care planning and associated matters as the complainant has started court proceedings about the complaints.
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Lancashire County Council (24 017 560)
Statement Upheld Special educational needs 19-Jun-2025
Summary: The Council delayed issuing Miss X’s child, Y’s, Education, Health and Care Plan. This caused Miss X frustration and distress and meant Y missed out on one term of special educational provision. The Council has agreed to apologise and make a payment to Miss X.
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City of Bradford Metropolitan District Council (24 017 718)
Statement Upheld School transport 19-Jun-2025
Summary: Mrs X complained the Council refused to provide home to school transport for her child, Y, who has special educational needs, and that it failed to follow the appeal process correctly. The Council was at fault. It failed to properly consider Y’s circumstances, to hold a stage one review and to properly record and explain its decision making. This leaves doubt over the decision reached. The Council has agreed to apologise to Mrs X for the frustration and uncertainty caused and rehear Mrs X’s appeal.
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Lancashire County Council (24 006 797)
Statement Upheld Special educational needs 19-Jun-2025
Summary: Mrs X complained the Council failed to ensure her child, Y, received all the provision and support set out in their Education, Health and Care (EHC) Plan. Mrs X also complained the Council failed to issue Y’s amended EHC Plan in line with statutory timescales after Y’s January 2024 annual review. The Council was at fault for the delay in issuing Y’s final amended EHC Plan following the annual review and Y did not receive some vision therapy provision which they were entitled to. The Council will apologise to Mrs X for the frustration and avoidable time and trouble the delay caused and pay her a symbolic payment. It has already apologised for Y’s lost vision therapy sessions it will also pay her a symbolic payment. The Council has already put in place an action plan to improve its service.
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Bury Metropolitan Borough Council (24 021 598)
Statement Closed after initial enquiries Assessment and care plan 18-Jun-2025
Summary: We will not investigate this complaint about the Council’s involvement in assessing Ms X’s care needs. There is insufficient evidence of fault by the Council, and the Information Commissioner is best placed to consider complaints about data protection.
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Dudley Metropolitan Borough Council (24 021 644)
Statement Closed after initial enquiries Councillor conduct and standards 18-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision on a code of conduct complaint about a councillor. The complainant has not suffered a significant injustice and there is insufficient evidence of fault in the way the Council reached its decision on the code of conduct complaint.
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Sefton Metropolitan Borough Council (24 021 708)
Statement Closed after initial enquiries Child protection 18-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions when completing a safeguarding concern. This is because Mr X’s complaint is late and there is no good reason why it could not have been made to us sooner.
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Cambridgeshire County Council (24 022 031)
Statement Closed after initial enquiries Other 18-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s actions relating to a ‘child in need’ plan for his child. This is mainly because we could not add significantly to the previous investigation carried out by the Council.
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Gateshead Metropolitan Borough Council (24 022 323)
Statement Closed after initial enquiries Antisocial behaviour 18-Jun-2025
Summary: We will not investigate this complaint about how the Council conducted an anti-social behaviour review. That is because the complaint is late.