Decision search
Your search has 52604 results
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Essex County Council (24 022 741)
Statement Closed after initial enquiries Special educational needs 28-May-2025
Summary: We cannot investigate Mrs X’s complaint the Council named a school which could not meet her child’s needs in their Education, Health and Care Plan. This is because we cannot investigate any matter connected to a decision that has been appealed to a tribunal.
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Redcar & Cleveland Council (24 022 860)
Statement Closed after initial enquiries Friends and family carers 28-May-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of matters involving her stepchild. We could not add to the complaint responses the Council has already provided. The Information Commissioner’s Office is better placed to consider Miss X’s complaints about how the Council has processed personal data.
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Blackpool Borough Council (24 023 191)
Statement Closed after initial enquiries Other 28-May-2025
Summary: We cannot investigate Miss X’s complaint about the contents of a Section 7 report. The law prevents us from investigating matters that are subject to court proceedings. And an investigation into a social worker’s actions would not lead to a different outcome.
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East Riding of Yorkshire Council (25 003 511)
Statement Closed after initial enquiries Council tax 27-May-2025
Summary: We will not investigate Mrs B’s complaint about the Council charging a council tax premium for second homes. This is because the law says such decisions can only be challenged by judicial review.
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Surrey County Council (24 020 294)
Statement Closed after initial enquiries Traffic management 27-May-2025
Summary: We will not investigate this complaint about the Council's handling of a petition as Mr X could have sought a formal review of this.
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London Borough of Ealing (24 009 043)
Statement Not upheld Other 27-May-2025
Summary: Mr X complained that the Council failed to properly consider complaints he made of an odour nuisance. He also complained that officers abused and mis-treated him. We found no fault in the Council’s actions and no evidence that officers abused or mis-treated Mr X.
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Oxford City Council (24 009 796)
Statement Upheld Homelessness 27-May-2025
Summary: The Council housed Ms X and her child in bed and breakfast (B&B) accommodation for 22 weeks longer than the period allowed for in law and this was fault. This fault led to them living in unsuitable accommodation. The Council also failed to add Ms X to the correct accommodation waiting list for approximately two months which caused Ms X uncertainty. In recognition of the injustice caused, the Council has agreed to apologise and pay Ms X £4,135. The Council has already taken action to improve its temporary accommodation provision which is welcome. The Council has also agreed to make some additional service improvements.
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Nottinghamshire County Council (24 010 774)
Statement Upheld Disabled children 27-May-2025
Summary: Mr B complained the Council delayed in assessing his family’s need for an extra bedroom for their disabled child. He also complained the assessment did not result in it supporting an application for a Disabled Facilities Grant (DFG) to create an extra bedroom. We upheld the complaint, finding the Council at fault for delay and not sufficiently considering the impact of its proposal that Mr B should use a reception room as a bedroom instead. This caused injustice to Mr B as distress. We also found fault with a procedure the Council currently has in place with Mr B’s local housing authority (a Borough Council) to consider potential DFG applications. The Council accepted these findings and at the end of this statement, we set out the actions it has agreed to improve its service and remedy the injustice caused to Mr B.
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Surrey County Council (24 010 959)
Statement Upheld Special educational needs 27-May-2025
Summary: Miss B complained the Council’s Education, Health and Care Plan process failed her son, X. Miss B says X has been placed in an unsuitable placement and is receiving little to no education. We found the Council at fault for a delay in issuing a final Education, Health and Care Plan following an annual review and failing to consider its section 42 duty once it was aware X was not attending school. This has caused distress, frustration and uncertainty to Miss B and X. The Council has agreed to apologise, make a symbolic payment and complete service improvements to remedy the injustice caused.
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Darlington Borough Council (24 012 327)
Statement Upheld Special educational needs 27-May-2025
Summary: There is no fault in the Council’s decision not to provide alternative education when Ms M withdrew her son B from school. In any event, Ms M had a right of appeal to the Tribunal. The Council has taken too long to amend B’s EHC Plan, but the Council has already offered a suitable remedy for the impact of the delay.