Decision search
Your search has 52604 results
-
London Borough of Camden (24 001 962)
Statement Upheld Homelessness 27-May-2025
Summary: Mr B complained the Council failed to move him from unsuitable accommodation, wrongly closed his homeless application, failed to tell him about his right to request a review, delayed awarding medical priority and delayed responding to his complaint. The Council delayed providing Mr B with suitable accommodation, failed to follow the right process when closing his homeless application, failed to tell him about his review rights, failed to properly consider his medical priority and delayed responding to his complaint. That meant Mr B stayed in unsuitable accommodation for longer than necessary which caused him distress. An apology and payment to Mr B, alongside a reminder to officers is satisfactory remedy.
-
Kent County Council (24 002 131)
Statement Upheld Special educational needs 27-May-2025
Summary: Mrs X complained that the Council failed to deliver education to her daughter while she could not attend school. We have found that the Council was at fault, because it did not consider making alternative arrangements for Mrs X’s daughter, who lost education as a result. The Council has already offered a suitable remedy, so we have not recommended that it take further action.
-
Wirral Metropolitan Borough Council (24 003 172)
Statement Not upheld Friends and family carers 27-May-2025
Summary: The Council was not at fault for how it calculated Mrs X’s special guardianship allowance. The deductions it made from the allowance were consistent with current government guidance.
-
Lincolnshire County Council (24 020 392)
Statement Closed after initial enquiries Looked after children 27-May-2025
Summary: We will not investigate this historical complaint about the Council placing Mr Y in a children’s home in the 1970s. We could not carry out a sound, fair and meaningful investigation given the time that has passed.
-
Essex County Council (24 020 717)
Statement Closed after initial enquiries School transport 27-May-2025
Summary: We will not investigate this complaint about home to school transport for the complainant’s son. It is unlikely that an investigation by the Ombudsman would lead to a different outcome or give the complainant what she wants.
-
London Borough of Waltham Forest (24 021 260)
Statement Upheld Charging 27-May-2025
Summary: We will not investigate Ms X’s complaint about a charge for her late husband’s care. This is because the Council has now refunded the charge and apologised to Ms X. Further investigation by us would achieve nothing more.
-
City of Bradford Metropolitan District Council (24 021 484)
Statement Closed after initial enquiries Safeguarding 27-May-2025
Summary: We will not investigate this late complaint about the Council’s involvement in Mr Z’s social care. There is not a good reason for the delay in the matter being brought to us.
-
Solihull Metropolitan Borough Council (24 021 649)
Statement Closed after initial enquiries Other 27-May-2025
Summary: We will not investigate Mrs X’s complaint about her late mother Mrs Y’s respite stay in a care home part-funded by the Council. An investigation would not lead to a different outcome nor achieve a worthwhile outcome and we cannot achieve the outcome Mrs X seeks from her complaint.
-
Isle of Wight Council (24 021 823)
Statement Closed after initial enquiries Other 27-May-2025
Summary: We will not investigate Ms X’s complaint which stems from the Council’s proposals to close several schools. Ms X has raised concerns about the Council’s handling of her complaint, and we will not look at that as a standalone issue. The Office of the Schools Adjudicator is best placed to consider the decision the Council has now taken.
-
Hertfordshire County Council (24 021 827)
Statement Closed after initial enquiries Special educational needs 27-May-2025
Summary: We will not investigate Mrs X’s complaint about how the Council managed the process of amending her child’s Education Health and Care Plan. This is because we could not add to the Council’s investigation or achieve a different outcome.