Decision search
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Bassetlaw District Council (25 004 786)
Statement Closed after initial enquiries Other 11-Jun-2025
Summary: We will not investigate Ms B’s complaint that the Council has not provided information she requested. This is because it is reasonable for Ms B to complain to the Information Commissioner.
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London Borough of Hounslow (25 005 224)
Statement Closed after initial enquiries School transport 11-Jun-2025
Summary: We will not investigate Ms X’s complaint about home to school transport. It is unlikely we would find fault in the Council’s decision not to hold an appeal.
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Colchester City Council (24 014 355)
Statement Upheld Homelessness 11-Jun-2025
Summary:Ms X complained on behalf of Ms Y about the Council’s handling of her homelessness application. Ms X says the Council told Ms Y to stay in her property after receiving a Section 21 Notice until she was evicted and did not provide interim accommodation. Ms X says the Council provided unsuitable interim accommodation to Ms Y after she was evicted from her property. Ms X also says the Council offered Ms Y accommodation and then withdrew the offer.
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Derby City Council (24 017 462)
Statement Closed after initial enquiries Domiciliary care 11-Jun-2025
Summary: Miss X complained about a lack of support to complain about a care worker, and about a failure to allocate a named social worker to her case. We will not investigate this complaint because it is unlikely that an investigation would find evidence of fault in the Council’s actions.
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Statement Upheld Special educational needs 10-Jun-2025
Summary: Mr and Mrs X complained the Council failed to provide their child, Z, with a suitable education and proper social care support; and about its complaint handling. We have found fault by the Council, causing injustice, in failing to provide Z with a suitable education from March to June 2023, and with its complaint handling, causing injustice. The Council has agreed to remedy this injustice by; apologising; making payments to reflect the impact on Z of the missed education; and distress caused to Mr and Mrs X.
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Darlington Borough Council (24 002 601)
Statement Closed after initial enquiries Child protection 10-Jun-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision to remove children from her care. The law prevents us from investigating anything that has been the subject of court proceedings. We also could not add to the Council’s investigation and responses under all three stages of the statutory complaints process.
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London Borough of Tower Hamlets (24 008 254)
Statement Closed after initial enquiries Other 10-Jun-2025
Summary: We will not investigate Mr K’s complaint about the Council limiting him from taking part in a committee meeting. This is because neither the underlying matter nor the Council’s handling of his complaints about it caused him injustice which is serious and avoidable enough to warrant us investigating, and it would be reasonable for Mr K to apply to court on any question under the Equality Act 2010.
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London Borough of Tower Hamlets (24 008 256)
Statement Closed after initial enquiries Council tax 10-Jun-2025
Summary: We will not investigate this complaint. This is because we can achieve no worthwhile outcome for Mr P’s liability for council tax, and it would be reasonable for him to ask a court to decide whether the Council has complied with the law on adjustments for his disabilities in the way it has handled the matter.
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Stockport Metropolitan Borough Council (24 009 581)
Statement Upheld Special educational needs 10-Jun-2025
Summary: Mrs B complained there were delays by the Council during the Education, Health and Care (EHC) Plan process for her son, who I will refer to as C, and it failed to secure education for him while he was out of school. There was fault by the Council. The Council did not meet statutory timescales during the EHC Plan process, and it did not consider its section 19 duty when Mrs B told it C was not receiving an education. The Council’s communication with Mrs B was also poor. Because of the fault, Mrs B suffered uncertainty, distress and frustration, her appeal right was delayed, and she continued to chase the Council for updates. The Council has agreed to apologise to Mrs B and C, make symbolic payments, and issue staff briefings.
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Birmingham City Council (24 009 962)
Statement Closed after initial enquiries Other 10-Jun-2025
Summary: We will not investigate this complaint about the Council’s delay in responding to Mr X’s complaint about a road closure. This is because there is not enough evidence of fault by the Council in relation to the closure itself and any fault in the handling of Mr X’s complaint about the matter did not cause significant enough injustice to warrant investigation.