Decision search
Your search has 50710 results
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Staffordshire County Council (23 011 300)
Statement Upheld Charging 14-Mar-2025
Summary: We have completed our investigation. The Council was at fault. It has agreed to apologise to Mrs X and recalculate the care fees owed. It will make a symbolic payment to Mrs X to recognise time, trouble and risk of harm. The Council will ensure its staff are aware of the relevant guidance that informs service users about the financial implications of care.
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London Borough of Tower Hamlets (23 020 218)
Statement Upheld Domiciliary care 14-Mar-2025
Summary: Mrs X complained the Council’s previous commissioned care provider regularly did not provide the care as set out in her daughter’s care plan, causing frustration and decline in her daughter’s health and wellbeing. We found some fault with the care provider. The Council has agreed to apologise and pay a symbolic payment to recognise the injustice caused.
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Manchester City Council (24 011 979)
Statement Upheld Special educational needs 14-Mar-2025
Summary: Mrs X complained that the Council failed to provide a proper education to her daughter, and caused delays when deciding her special educational needs support. We have found fault with the Council because it caused a short delay amending Mrs X’s daughter’s support. But this did not cause her a significant injustice. And we cannot comment on the other matters because they are linked to something which could have been appealed to the SEND Tribunal.
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Royal Borough of Kingston upon Thames (24 012 047)
Statement Upheld Residential care 14-Mar-2025
Summary: Miss X complains about how the Council communicated with her while she was in a care home placement awaiting rehabilitation. We will not investigate this complaint because the Council has already acted to address any potential fault and we are unlikely to achieve more.
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Kingston & Richmond Community NHS Health Trust - Teddington Memorial Hospital (24 012 047a)
Statement Closed after initial enquiries Hospital acute services 14-Mar-2025
Summary: Miss X complains about how the Council communicated with her while she was in a care home placement awaiting rehabilitation. We will not investigate this complaint because the Council has already acted to address any potential fault and we are unlikely to achieve more.
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Jesmond Nursing Home (24 012 047b)
Statement Closed after initial enquiries Other 14-Mar-2025
Summary: Miss X complains about how the Council communicated with her while she was in a care home placement awaiting rehabilitation. We will not investigate this complaint because the Council has already acted to address any potential fault and we are unlikely to achieve more.
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East Sussex County Council (24 012 637)
Statement Closed after initial enquiries Charging 14-Mar-2025
Summary: We will not investigate this complaint about a Personal Expense Allowance because there is not enough evidence of fault in how the Council made its decision, so we cannot question the outcome.
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Liverpool City Council (24 014 533)
Statement Upheld Other 14-Mar-2025
Summary: We will not investigate Dr X’s complaint that poor management of the supported living accommodation his son lives in led to his son incurring additional costs. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Preston City Council (24 014 948)
Statement Closed after initial enquiries Local welfare payments 14-Mar-2025
Summary: We will not investigate this complaint about an award from the Household Support Fund. This is because there is insufficient evidence of fault by the Council.
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City of Doncaster Council (24 015 359)
Statement Closed after initial enquiries Housing benefit and council tax benefit 14-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse to award any further support under its discretionary housing payment scheme. This is because there is insufficient evidence of fault.