Decision search
Your search has 57130 results
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London Borough of Merton (25 009 024)
Statement Upheld Assessment and care plan 12-Apr-2026
Summary: The Council acknowledges fault in failing to formally notify Miss X of a change in care provider. It further acknowledges shortcomings in the way it managed her complaint about this.
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Calderdale Metropolitan Borough Council (25 009 174)
Statement Upheld Homelessness 12-Apr-2026
Summary: Miss X complained the Council has withdrawn support with finding alternative housing despite her circumstances. She complained it has also failed to consider her medical conditions when withdrawing support. We found there was fault in the way the Council considered Miss X’s homelessness application. This fault has caused Miss X an injustice. The Council will apologise and make a payment to Miss X and provide guidance to staff.
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Oxfordshire County Council (25 009 183)
Statement Upheld Special educational needs 12-Apr-2026
Summary: The Council was at fault for delays issuing Mrs X’s child’s Education, Health and Care plan, failing to provide all of her child’s provision, and poor communication. We are satisfied the Council has already apologised and offered a payment to reflect the distress, delayed appeal rights, and impact of lost provision.
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City of Doncaster Council (25 009 998)
Statement Not upheld Other 12-Apr-2026
Summary: Mr X complained about the Council removing his car after it received a report to say it was abandoned. We found no fault by the Council.
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Hampshire County Council (25 010 519)
Statement Not upheld Other 12-Apr-2026
Summary: Mr X complained the Council failed to prevent his child (Y) from being taken out of the country illegally by Y’s mother. I ended this investigation as there is not enough evidence of fault to justifying investigating.
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London Borough of Enfield (25 010 564)
Statement Not upheld Homelessness 12-Apr-2026
Summary: Mrs X complains the Council has not dealt properly with her housing, causing avoidable distress. Mrs X has commenced Judicial Review proceedings in court. The Ombudsman cannot investigate this complaint and will discontinue the investigation.
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Kent County Council (25 011 070)
Statement Not upheld Drainage 12-Apr-2026
Summary: The Council was not at fault for how it handled Mr X’s reports of his neighbour removing a drainage outlet. The Council properly considered whether it should take action.
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London Borough of Brent (25 011 208)
Statement Closed after initial enquiries Allocations 12-Apr-2026
Summary: We will not investigate this complaint about the Council’s decision on a housing application because it is late and there is no good reason to exercise discretion.
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London Borough of Hillingdon (25 011 506)
Statement Not upheld Allocations 12-Apr-2026
Summary: Mr X complained the Council failed to review his housing allocation banding after he submitted medical evidence. The Council has now carried out an assessment of the medical evidence, but it did not result in the family moving to a higher priority band as they already had higher priority due to overcrowding. The difficult living conditions experienced by the family are not as a result of any fault by the Council.
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Gloucestershire County Council (25 011 779)
Statement Upheld Charging 12-Apr-2026
Summary: Mr X complained the Council misled his late father, Mr Y, about the costs of care and delayed his financial assessment. He also complained the Council asked Mr Y to sign documents he did not have the mental capacity to understand. We found the Council at fault for delaying completing a financial assessment for Mr Y and for not properly considering his mental capacity to make decisions about his finances. The Council should repeat its offer to waive some of the care charges and apologise.