Decision search
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Essex County Council (24 005 168)
Statement Upheld Special educational needs 13-Mar-2025
Summary: The Council was at fault for delay completing a review of Y’s EHC plan in 2022, but this did not cause significant injustice. The Council was also at fault over its communication with Mrs X following the 2023 review. This delayed Y receiving tutoring by two months and meant Y missed educational provision in that time. The Council agreed to provide a financial remedy to recognise this injustice.
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All Souls Catholic Primary School (24 005 966)
Statement Upheld School admissions 13-Mar-2025
Summary: Mrs X complained the school admission panel failed to follow proper process or properly consider her appeal for a place for her son. Mrs X complained the appeal hearing was rushed and they were not given the opportunity to present their case fully. We found the failure to record the panel's consideration and the reasons for its decision is fault. As is the failure to explain or provide a summary of the issues the panel considered and the reasons for the panel's decision in the decision letter. These faults have caused Mrs X an uncertainty and frustration. The School had agreed to arrange a fresh appeal Mrs X and take action to improve how decisions are recorded.
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Telford & Wrekin Council (24 006 621)
Statement Not upheld Planning applications 13-Mar-2025
Summary: Mr and Mrs X complained the Council failed to properly consult residents on a new development and later changes to the plans. They also complained the Council failed to properly oversee the work at the development site, failed to properly consider flood risk, and failed to act on breaches of planning control. This affected Mr and Mrs X’s privacy and amenity, causing them distress. We ended our investigation. We did not see evidence of significant fault by the Council, and we could not add to the Council’s investigation or achieve the outcome Mr and Mrs X wanted.
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Devon County Council (24 006 715)
Statement Upheld Special educational needs 13-Mar-2025
Summary: Mrs X complained that the Council failed to secure the provision set out in her son’s Education and Health Care Plan. We found fault by the Council which caused Mrs X’s son to miss some Special Educational Needs provision. It also caused avoidable distress for Mrs X. The Council has agreed to apologise and pay a financial remedy. It has also agreed to review the adequacy of the funding arrangements in place and inform Mrs X of its decision.
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Lancashire County Council (24 006 778)
Statement Upheld Special educational needs 13-Mar-2025
Summary: Ms X complained the Council delayed reviewing her son Y’s Education, Health and Care (EHC) Plan and that it failed to provide special educational provision and appropriate education for Y. Ms X also complained about how the Council considered her complaint about a child protection decision. The Council was at fault for delay in reviewing Y’s EHC Plan, and delay in providing education and special educational provision for Y. This meant Y missed out on some education and specialist provision for two terms, which also caused Ms X frustration. The Council will apologise and make a payment to remedy the injustice caused.
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Thanet District Council (24 006 937)
Statement Upheld Refuse and recycling 13-Mar-2025
Summary: Mrs B complained the Council is not providing a satisfactory waste collection service to the road she lives on. The Council was at fault for missing waste collections and there has been service failure to comply with its duty to keep land clear of litter and refuse. Because of the fault and service failure, Mrs B suffered frustration and uncertainty, and it meant she continued to contact the Council to report issues and raise complaints. The Council has agreed to apologise to Mrs B, make a symbolic payment, and monitor waste collections on Mrs B’s road. It has also agreed to carry out officer visits and make written contact with residents, produce an action plan, and issue a staff briefing.
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Statement Upheld Special educational needs 13-Mar-2025
Summary: Mr X complained about the way the Council dealt with his child Z’s education and special educational needs provision. We have found fault by the Council, causing injustice, in failing to: complete the annual review process within the statutory timescales; provide Z with a suitable education; and with its communication and complaint handling failures. The Council has agreed to remedy this injustice by: apologising; making payments to reflect the distress caused to Mr X and the impact of the missed education on Z; and a service improvement.
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Statement Upheld Assessment and care plan 13-Mar-2025
Summary: Mrs B complained about the Council’s poor communication, a delay in taking actions and a failure to carry out a continuing healthcare checklist. We have found fault in the Council’s actions and the Council has agreed to apologise, pay a financial remedy and carry out the checklist.
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Kent County Council (24 007 826)
Statement Upheld Assessment and care plan 13-Mar-2025
Summary: The Council failed to properly investigate Mr X’s complaint about the domiciliary care his mother received. It then delayed dealing with his complaint about this. This caused both Mr X and his mother unnecessary worry and stress. The Council has agreed a satisfactory remedy in acknowledgement of this.
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London Borough of Bromley (24 008 472)
Statement Upheld Special educational needs 13-Mar-2025
Summary: The Council failed to update an Education, Health and Care Plan within statutory time limits for secondary transfer and failed to secure occupational therapy provision in the Plan. This led to missed provision, uncertainty, a rushed transition, and loss of appeal rights at a crucial point. The Council has agreed to apologise and make a symbolic payment. The complaint is upheld.