Decision search
Your search has 50710 results
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London Borough of Waltham Forest (24 010 190)
Statement Upheld Assessment and care plan 18-Dec-2024
Summary: Ms X complained the Council delayed providing her with an update following a care needs assessment. Ms X also complained the Council did not do anything after she told it she needed support at home. Ms X says the Council’s actions caused her avoidable worry and distress and contributed to a decline in her mental and physical health. We found fault by the Council. The Council has agreed to apologise to Ms X and carry out a further needs assessment.
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Statement Closed after initial enquiries Child protection 18-Dec-2024
Summary: We will not investigate Mr X’s complaint about the Council preventing contact between children and their birth family because only a court can decide disputed matters of contact and residence. We have no legal power to say what contact should be, or whether the children should be returned to their birth family.
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Ideal Carehomes (Number One) Limited (24 010 495)
Statement Closed after initial enquiries Charging 18-Dec-2024
Summary: We will not investigate Mrs X’s complaint about the Care Provider’s handling of her mother’s care home fees because it has apologised and resolved the issue. Further investigation by us would therefore not be proportionate.
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East Riding of Yorkshire Council (24 010 895)
Statement Closed after initial enquiries Charging 18-Dec-2024
Summary: We will not investigate Mr X’s allegations the Council has acted fraudulently and unlawfully in relation to his deceased mother-in-law’s care costs. This is because such complaints fall outside our jurisdiction.
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Central Bedfordshire Council (24 011 071)
Statement Upheld Assessment and care plan 18-Dec-2024
Summary: We have upheld Mr X’s complaint the Council did not complete an adult social care assessment. The Council has agreed to complete an assessment. That is a proportionate remedy for any injustice caused.
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Surrey County Council (24 011 166)
Statement Closed after initial enquiries Safeguarding 18-Dec-2024
Summary: We will not investigate this complaint about adult safeguarding. The Council followed the correct process to investigate a safeguarding alert. The Council has given thorough responses to the complainant about the outcome. It is unlikely an Ombudsman investigation would achieve anything further. The main injustice claimed is not caused by the actions of the Council but is the actions of the care provider, which can be considered under a complaint against the provider.
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Kirklees Metropolitan Borough Council (24 011 237)
Statement Closed after initial enquiries Assessment and care plan 18-Dec-2024
Summary: We will not investigate Mrs X’s complaint about the Council reneging on an agreement to pay her a higher pay rate as a respite carer. This is because the tests set out in our Assessment Code are not met. The Council has investigated and apologised for providing incorrect information. This is satisfactory and we are unlikely to add anything by investigating.
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Derbyshire County Council (24 011 339)
Statement Closed after initial enquiries Special educational needs 18-Dec-2024
Summary: We will not investigate this complaint about delay in the annual review of an Education, Health and Care Plan. This is because the injustice from the delay is not significant enough to warrant an investigation. If Mrs X wants to challenge the content of her child’s Education, Health and Care Plan then it is reasonable for her to appeal to a tribunal.
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London Borough of Southwark (24 011 475)
Statement Closed after initial enquiries Council house sales and leaseholders 18-Dec-2024
Summary: We will not investigate this complaint about the Council’s failure to inform Ms X of the application of a cost floor to Ms X’s Right to Buy for her Council home when she transferred to it in 2018. We have no jurisdiction to investigate the management of tenancies by social housing landlords. There is no fault in the Council’s calculation of Ms X’s discount for her current application.
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Staffordshire County Council (24 011 527)
Statement Closed after initial enquiries School transport 18-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision not to grant school transport assistance for the complainant’s daughter. This is because there is no evidence of fault on the Council’s part.