Decision search
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Essex County Council (24 011 041)
Statement Closed after initial enquiries Safeguarding 08-Jan-2025
Summary: We will not investigate this complaint about adult social care and adult safeguarding. This is because we do not have consent from the person receiving the service to consider a complaint about their care support. And because there is not a significant enough injustice to the person complaining to justify our involvement.
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Suffolk County Council (24 011 243)
Statement Upheld Special educational needs 08-Jan-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay. It is reasonable for Mrs X to appeal to the First-tier Tribunal (Special Educational Needs and Disability) if she wants to challenge the content of the Education, Health and Care Plan.
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Surrey County Council (24 011 736)
Statement Upheld Special educational needs 08-Jan-2025
Summary: We have upheld this complaint because the Council delayed reviewing an Education Health and Care Paln for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.
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Stoke-on-Trent City Council (24 011 851)
Statement Closed after initial enquiries Homelessness 08-Jan-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of safeguarding concerns raised about her former employer. This is because the Council’s handling has not caused Ms X personal injustice.
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London Borough of Southwark (24 012 926)
Statement Closed after initial enquiries Allocations 08-Jan-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s housing application. This is because we are unlikely to find fault by the Council sufficient to warrant an investigation.
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Solihull Metropolitan Borough Council (24 012 954)
Statement Closed after initial enquiries Other 08-Jan-2025
Summary: We will not investigate this complaint about the Council’s bulky waste collection service as we cannot investigate matters which impact on all or most of the people in the Council’s area.
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London Borough of Hackney (24 012 398)
Statement Closed after initial enquiries Housing benefit and council tax benefit 08-Jan-2025
Summary: We will not investigate this complaint about housing benefit. That is because it is reasonable for the complainant to appeal to the Social Security Appeal Tribunal.
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Sheffield City Council (24 012 428)
Statement Closed after initial enquiries Highway repair and maintenance 08-Jan-2025
Summary: We will not investigate Mr X’s complaint about a road closure and the impact this had on his business. This is because the work has now been completed so an investigation would not lead to a different outcome. And because the courts are better placed to consider a claim for compensation.
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Birmingham City Council (24 012 468)
Statement Closed after initial enquiries Allocations 08-Jan-2025
Summary: We will not investigate this complaint about the Council’s handling of the complainant’s housing application. This is because there is insufficient evidence of injustice.
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Kent County Council (24 012 472)
Statement Closed after initial enquiries Residential care 08-Jan-2025
Summary: We will not investigate Mrs X’s complaint about her father Mr Y’s care during a 2024 respite stay in a care home commissioned by the Council. An investigation by us would not add to the care firm’s complaint investigation and Council’s safeguarding process, nor achieve a different outcome.