Decision search
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Manchester City Council (25 004 531)
Statement Closed after initial enquiries Other 25-Sep-2025
Summary: We will not investigate Mr X’s complaint that a Council officer accused him of lying about his address when he was being issued a Fixed Penalty Notice. This is because there is insufficient evidence of fault by the Council to warrant a further investigation by this office.
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Basildon Borough Council (25 004 695)
Statement Closed after initial enquiries Antisocial behaviour 25-Sep-2025
Summary: We will not investigate this complaint about anti-social behaviour from a tenant of the Council. This is because we are unlikely to add to the investigation carried out by the Council or achieve the outcome requested.
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Rutland County Council (25 005 071)
Statement Closed after initial enquiries Land 25-Sep-2025
Summary: We will not exercise discretion to investigate this complaint about delay in the Council’s sale of land to Mr X. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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East Sussex County Council (25 005 102)
Statement Closed after initial enquiries Special educational needs 25-Sep-2025
Summary: We will not investigate Mrs X’s complaint about what information the Council decided to include in her child’s Education, Health and Care Plan. This is because Mrs X has the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and it would be reasonable for her to do so.
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London Borough of Lambeth (25 005 104)
Statement Closed after initial enquiries Homelessness 25-Sep-2025
Summary: We will not exercise discretion to investigate this complaint about disrepair and damage to property during Mr X’s occupation of interim accommodation in 2020-21. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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London Borough of Lambeth (25 005 149)
Statement Closed after initial enquiries Allocations 25-Sep-2025
Summary: We will not investigate Ms X’s complaint that changes to the Council’s Housing Allocations Scheme in 2024 have unfairly affected her registration date. There is insufficient evidence of fault to warrant an investigation.
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Bury Metropolitan Borough Council (25 006 458)
Statement Closed after initial enquiries Allocations 25-Sep-2025
Summary: We will not investigate Mr X’s complaint that, after increasing his banding in 2025, the Council refused to backdate his priority date to when he joined its register in 2023. There is not enough evidence of fault by the Council to justify an investigation.
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North Tyneside Metropolitan Borough Council (25 006 950)
Statement Upheld Other 25-Sep-2025
Summary: After the Council disclosed Ms X’s address to a third party, putting her at risk of harm, it delayed information sharing and failed to properly consider whether it owed Ms X a homelessness duty. In recognition of the uncertainty Ms X has been caused by these faults, the Council has agreed to apologise, pay Ms X £400 and take action to improve its services. There was no fault in the Council’s decision not to write off Ms X’s rent arrears, or its decision she was not eligible to join the housing register.
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New Forest District Council (25 007 081)
Statement Closed after initial enquiries Leisure and culture 25-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to increase beach hut service charges. There is not enough evidence of fault to justify our involvement.
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Birmingham City Council (25 007 131)
Statement Upheld Homelessness 25-Sep-2025
Summary: We will not investigate this complaint. The Council has offered a suitable remedy for the injustice caused to Ms X from living in a Bed and Breakfast(B&B) longer than six weeks. Ms X has review and appeal rights she can use to challenge the suitability of her current accommodation. There is not enough injustice from any remaining fault to justify further investigation.