Decision search
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Essex County Council (24 014 091)
Statement Closed after initial enquiries Special educational needs 30-Jan-2025
Summary: We cannot investigate Ms X’s complaint the Council failed to provide her child with alternative provision and special educational provision. This is because Ms X has already used an alternative legal remedy when she appealed to a tribunal and these matters are closely related to that appeal. Nor will we investigate her complaint the Council did not provide school transport for her child because there is not enough evidence of fault by the Council to warrant an investigation.
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Luton Borough Council (24 014 114)
Statement Closed after initial enquiries Transport 30-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council initially refusing his blue badge renewal application, requiring medical evidence to support his appeal, or how it dealt with his application. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating and investigation would not achieve a different outcome.
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London Borough of Southwark (24 014 268)
Statement Closed after initial enquiries Child protection 30-Jan-2025
Summary: We will not investigate Ms X’s complaint about the Council’s children’s services involvement with her when she was a child between 2008 and 2010. This is because the complaint is late.
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Worcester City Council (24 014 557)
Statement Closed after initial enquiries Council tax 30-Jan-2025
Summary: We will not investigate this complaint about the Council’s handling of personal data in relation to Mr X’s council tax account. This is because the Information Commissioner’s Office is the body best placed to deal with such issues.
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London Borough of Croydon (24 014 681)
Statement Upheld Other 30-Jan-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s recovery of business rates because we have no jurisdiction to investigate a complaint subject to legal proceedings. We will not investigate other matters because doing so would not lead to a different outcome.
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Hinckley & Bosworth Borough Council (24 014 696)
Statement Closed after initial enquiries Other 30-Jan-2025
Summary: We will not investigate this complaint about the Council’s use of contact restrictions in line with its persistent and unreasonable complainant behaviour policy. There is not enough evidence of fault by the Council to warrant investigation, and it has not caused the complainant significant injustice.
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London Borough of Islington (24 015 048)
Statement Closed after initial enquiries Parking and other penalties 30-Jan-2025
Summary: We cannot investigate this complaint about the Council issuing the complainant with a penalty charge notice. This is because the complainant appealed the notice to the London Tribunals and we have no legal jurisdiction to investigate in these circumstances.
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London Borough of Southwark (24 012 864)
Statement Closed after initial enquiries Safeguarding 30-Jan-2025
Summary: We will not investigate Mr X’s complaint about the standard of care provided to his grandmother, Mrs Y, by Company Z, a Council commissioned care provider. The Council has investigated Mr X’s concerns, upheld part of his complaint, apologised and taken action to improve practice in-house and with the care provider. We could not add to the Council’s response or provide the outcome Mr X wants.
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Hampton (Midland Care) Ltd (24 012 914)
Statement Closed after initial enquiries Residential care 30-Jan-2025
Summary: We will not investigate this complaint about care home charges from 2021 to 2023. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. This is a late complaint with no good reason why the complainant did not raise it sooner.
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Statement Closed after initial enquiries Allocations 30-Jan-2025
Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.