Decision search
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East Sussex County Council (24 023 110)
Statement Upheld Assessment and care plan 21-Oct-2025
Summary: The Council failed to properly assess Mr X’s care needs in 2024 leading to a wrongful reduction in his support package. Consequently, Mr X missed out on services to which he was entitled to receive. It also delayed in dealing with complaints about this.
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Buckinghamshire Council (25 014 389)
Statement Closed after initial enquiries Other 20-Oct-2025
Summary: We will not investigate Mr B’s concerns about the actions of a parish council. This is because the information does not indicate the Council was at fault for the way it responded to Mr B’s concerns and we cannot investigate complaints about parish councils.
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Stockton-on-Tees Borough Council (25 010 013)
Statement Closed after initial enquiries Leisure and culture 20-Oct-2025
Summary: We will not investigate this complaint the Council discriminated against Disabled people by removing benches from a local park. The Council intends to reinstate the benches, therefore there is no outstanding significant injustice.
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Westminster City Council (25 010 126)
Statement Closed after initial enquiries Parking and other penalties 20-Oct-2025
Summary: We will not investigate this complaint about a penalty charge notice. This is because the Council has now cancelled the penalty charge notice, and it is unlikely investigation would achieve anything more for Mr X.
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Bury Metropolitan Borough Council (25 010 157)
Statement Upheld Special educational needs 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of the Education and Health Care Plan process. This is because the Council has agreed to remedy the injustice caused by its delay and it is unlikely further investigation would achieve significantly more for Miss X.
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Sandwell Metropolitan Borough Council (25 013 741)
Statement Closed after initial enquiries Other 20-Oct-2025
Summary: We will not investigate this complaint about Miss X’s contact with the Council. This is because there is no worthwhile outcome achievable. We cannot investigate what happened in court, or overturn decisions made by the court. Nor can we direct the Council to alter any assessment it made about Miss X.
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City of Bradford Metropolitan District Council (24 016 923)
Statement Closed after initial enquiries Disabled facilities grants 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision on the Complainant’s disabled facilities grant application. There is insufficient evidence of fault.
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Statement Upheld Residential care 20-Oct-2025
Summary: Mrs X complained about the care provided by the care home her father resided in before he passed away. We did not find fault with some aspects of how it handled her father’s deterioration. We found fault with the care home’s quality of daily case records and not appropriately recording reasons and evidence for specific decisions made when her father declined. This caused significant distress, frustration and uncertainty to Mrs X. The care home has agreed to apologise, make a symbolic payment to recognise the injustice, and improve its record keeping.
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Basildon Borough Council (24 018 654)
Statement Upheld Homelessness 20-Oct-2025
Summary: The Council was at fault for failing to provide suitable housing for Miss X and her family when she became homeless. This meant she stayed in unsuitable accommodation for three weeks and experienced avoidable distress. To remedy Miss X’s injustice, the Council will apologise and make a symbolic payment.
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Kent County Council (24 018 698)
Statement Upheld Special educational needs 20-Oct-2025
Summary: Mrs C complained the Council failed to put in place education provision for her son, delayed issuing a final EHC Plan following a review and failed to carry out an annual review in 2024. There is evidence of delay issuing an EHC Plan following a review, delay carrying out a second annual review and failure to engage with Mrs C about the education available to her son. That delayed Mrs C’s right of appeal and meant her son missed out on special educational needs provision. The remedy the Council has already offered is satisfactory, along with an agreement to issue a final EHC Plan.