Decision search
Your search has 55054 results
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London Borough of Lambeth (25 002 478)
Statement Closed after initial enquiries Trading standards 19-Oct-2025
Summary: We will not investigate Mr X’s complaint about how trading standards dealt with his concerns about a faulty appliance. This is because there is insufficient evidence of fault causing Mr X a significant injustice.
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City of Bradford Metropolitan District Council (25 002 480)
Statement Closed after initial enquiries Other 19-Oct-2025
Summary: We will not investigate Mrs X’s complaint about school attendance action taken by the Council. There is not enough evidence of fault to warrant our further involvement.
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Royal Borough of Kensington & Chelsea (25 002 563)
Statement Closed after initial enquiries Homelessness 19-Oct-2025
Summary: We will not investigate this complaint about matters affecting Mr X’s temporary accommodation. It is reasonable to expect Mr X to take court action on the alleged damage to his health. There is not significant enough injustice separate from that point to warrant investigation.
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East Riding of Yorkshire Council (25 003 200)
Statement Closed after initial enquiries Safeguarding 19-Oct-2025
Summary: We will not investigate this complaint about the Council’s actions relating to Mrs Y’s welfare and residence. Mr X is not a suitable representative for complaints relating to Mrs Y’s care and residence, and in any event these complaints have been considered in court. The Information Commissioner is best placed to consider complaints about the Council’s decision not to share information.
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Manchester City Council (25 004 714)
Statement Upheld Council tax 19-Oct-2025
Summary: We will not investigate Mr X’s complaint about the council’s handling of his council tax discount. This is because, at our invitation, the Council agreed to make a symbolic payment to Mr X. We consider this a suitable remedy.
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London Borough of Hackney (25 005 421)
Statement Upheld Transport 19-Oct-2025
Summary: We will not investigate this complaint about the conduct of a Council officer. We could not add to the findings the Council has already made and are satisfied with the actions the Council has taken.
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Surrey County Council (25 005 521)
Statement Closed after initial enquiries Special educational needs 19-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of Miss Y’s Education, Health and Care Plan. This is because the Council has offered a suitable remedy for its delay and any dispute over the contents of the final Plan is a matter for the appeals process.
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Oxfordshire County Council (25 005 552)
Statement Closed after initial enquiries Other 19-Oct-2025
Summary: We cannot investigate Ms X’s complaint the Council would not fund a social activity for her child. That is because Ms X has appealed the amount of social care support her child receives to the Tribunal. Therefore, the law says we cannot investigate.
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Leeds City Council (25 005 719)
Statement Upheld Special educational needs 19-Oct-2025
Summary: We have upheld Mrs X’s complaint about delays in the Education Health and Care Plan process. The Council have agreed to resolve the complaint by offering a suitable remedy.
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London Borough of Lewisham (25 005 885)
Statement Closed after initial enquiries Homelessness 19-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision not to consider a late review request. There is not enough evidence of fault in how the Council made its decision, Mrs Y has a court appeal right that it was reasonable for her to use, and we cannot achieve the outcome that she seeks.