Decision search
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Bedford Borough Council (24 018 784)
Statement Closed after initial enquiries Commercial and contracts 30-Jan-2025
Summary: We will not investigate Mr B’s complaint about the Council’s handling of the lease for his business premises. This is because it is reasonable for Mr B to take the Council to court.
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Leicester City Council (24 003 874)
Statement Upheld Charging 30-Jan-2025
Summary: Miss X complained about the Council’s decision to increase the amount her mother, Mrs Y, has to pay towards the costs of her care and support. I find the Council at fault for how it calculated the amount which caused her distress and uncertainty. The Council has agreed to apologise and re-assess the weekly charge.
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Northumberland County Council (24 010 690)
Statement Closed after initial enquiries Other 30-Jan-2025
Summary: We will not investigate this complaint about how the Council dealt with complaints about an energy rebate scheme as much of this complaint is made late to us plus there is insufficient remaining injustice to justify our further action. There is insufficient injustice arising from the Council’s response to Miss X’s request for a copy of a verbal complaint she made to it to justify our further action.
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Nottinghamshire County Council (24 004 036)
Statement Upheld Special educational needs 29-Jan-2025
Summary: Ms C complained the Council failed to provide their child with access to a full-time education over two academic years. We upheld the complaint finding the Council did not show enough consistent attention to the case despite knowing of the child’s absence. As a result, it caused unnecessary distress for Ms C, as she did not know if their child could have had a greater access to education. The Council has accepted these findings and agreed actions to remedy this injustice. However, we note these does not differ significantly from proposals the Council previously made to Ms C, following its own investigation of the complaint.
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Environment Agency (24 005 170)
Statement Not upheld Drainage 29-Jan-2025
Summary: Ms X complained that the Environment Agency failed to take action to force a nearby landowner to carry out remedial works to the riverbank on his land to alleviate flooding to her property. She also says it failed to communicate properly with her. We found no fault by the Environment Agency.
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North Yorkshire Council (24 006 141)
Statement Closed after initial enquiries Disabled children 29-Jan-2025
Summary: We will not investigate this complaint about the Council’s failure to provide support to Mrs X’s daughter. Any complaint about the Council’s actions here are late and there are no good reasons why it could not have been made sooner.
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Hampshire County Council (24 007 049)
Statement Upheld Direct payments 29-Jan-2025
Summary: Miss X complains the Council failed to promptly pay direct payments for care she received while she was abroad, and there was a delay in restarting her care package. We found there was no evidence the Council agreed to pay Direct Payments and this had since been remedied by a retrospective payment in any event. However, we found Miss X was avoidably left without care on her return from abroad due to Service Failure and Fault by the Council, so a payment should be made to recognise this. The Council should also provide better communication for service users about the correct process to follow in situation where care is to be suspended and restarted.
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Westmorland and Furness Council (24 007 235)
Statement Not upheld Councillor conduct and standards 29-Jan-2025
Summary: Mr X complains about the Council’s decision to agree a licence application to allow an event to take place and the conduct of a councillor at the licensing meeting. It was reasonable to expect Mr X to make representations to the licensing committee and then use a right of appeal to the Courts about the Council’s decision to allow the licence. And we cannot achieve the outcome Mr X is seeking to alter the licence and remove the councillor from future licensing meetings. So, we have ended our investigation into the complaint.
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Royal Borough of Greenwich (24 007 515)
Statement Closed after initial enquiries Allocations 29-Jan-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation. We cannot investigate complaints about housing disrepair by social housing tenants.
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Sanctuary Home Care Limited (23 017 352)
Statement Upheld Residential care 29-Jan-2025
Summary: There is evidence the care provider failed to record important information about the late Mrs X which might have led to quicker treatment of her fractured hip. Instead, care staff made incorrect assumptions about her symptoms. The care provider also failed to treat Mrs X with respect and dignity. It agrees to apologise to Mrs A, review its admissions processes and offer Mrs A a sum which reflects the distress and uncertainty it caused.